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AWS SMB Digital Suite – Freshservice: IT Service Management Software, Priced per Agent per Month (Change Quantity for Users, Email Delivery in 2 Hours)

2.0 out of 5 stars 5 ratings

M.R.P.: ₹ 999.00
Price: ₹ 499.00 FREE Delivery.
You Save: ₹ 500.00 (50%)
Inclusive of all taxes
Delivery By: Tuesday, Sep 29 by 9PM
if you order within 6 hrs and 43 mins . Details
In stock.
Sold and fulfilled by TechEzy.
IT Service Software
  • This IT service software is part of AWS SMB Digital Suite, a curated set of solutions tailored to meet your business needs and in-line with Amazon’s commitment to digitize SMBs across India
  • Freshservice streamlines IT service management requests from your employees. It simplifies IT through ticketing support, incident management, knowledge base management & powerful automations
  • Manage SLAs and escalations, set canned responses and use benfits of some ML powered features. Check out product description to understand features in this Freshservice plan
  • Within 2 hours of ordering, registration link and configuration instructions will be available in 'Buyer/Seller messages' under Message Center at "amazon.in/msg" and your Amazon regd. email ID
  • Software provider will contact you for set-up within 2 working days of registration. Extensive support and auto-renewal are provided through a single touch point for all Digital Suite products
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System Requirements

  • Media: Software

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Product description

Style Name:IT Service Software

Freshservice is a cloud-based AI enabled solution, designed to solve service management requirements for modern organizations. Freshservice provides a breadth of capabilities in IT Service Management, IT Operations Management, and IT Asset Management. Built with both the IT and functional users in mind, Freshservice delivers great employee experience by bridging silos between IT and employees to transform and digitize the workplace. A rich marketplace with over 150 apps in Freshservice provides great functional extensibility to organizations

In this plan of Freshservice, only below limited features are available:

-Powerful Ticketing
Assign, prioritize and resolve tickets. Set and manage your SLA and escalations.

-Knowledge Base
Create a beautiful self-serve portal with FAQs, solution articles and community forums

-Graphical Workflow Editor
Create workflows to automate repetitive tasks using simple drag and drop actions.

-App Marketplace
Use APIs and SDKs to connect to your favourite apps and better manage your service desk

-Automations
Automate mundane tasks and processes using poweful yet simple drag and drop options

Other features like below are available in higher plans from Freshservice (To be bought seperately) :
Manage your assets both hardware and software with Asset management module, raise requeest using Service Catalog which display service offerings in a shopping site-like template, and leverage enterprise level analytics to gain insights into your operations

Your use of Freshservice shall be governed by Freshworks' online Terms of Service and Privacy Notice as found on Freshworks' website.


Product information

Style Name:IT Service Software

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