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Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition (BUSINESS BOOKS) Hardcover – 16 September 2011
10 Days Replacement OnlyThis item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
There is a newer edition of this item:
* * * Over 4 Million Copies Sold * * *
The New York Times bestseller that changed the way millions communicate
“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
―from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
―Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
“Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation.”
―Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association
“Any book is powerful if you can relate to its content, is simple to understand, easy to apply, and is based on research. I have found all of these elements in Crucial Conversations. The narrative has a universal appeal and the strength to transcend cultures.”
Capt. Charanjit Lehal, AGM Training and Development, TataSky, India
“I was personally and professionally inspired by this book―and I’m not easily impressed.”
―Maureen Burke, Training Manager, Coca-Cola Enterprises, Inc.
About the Book:
Perhaps once a decade, a book comes along that transforms people’s lives in a very real, measurable way. This is one of them.
Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.
Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation:
- New firsthand accounts of how these skills changed readers’ lives
- New case studies showing how business leaders successfully applied these methods to achieve results
- New links to videos teaching what to do and what to avoid during crucial conversations
- New research findings offering fresh insights for applying the skills taught in the book
Crucial Conversations is filled with practical advice you can start using today:
- Prepare for high-stakes conversations
- Make it safe to talk about almost anything
- Transform unpleasant emotions into powerful dialogue
- Be persuasive, not abrasive
Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.
About the Author
- Publisher : McGraw Hill; 2nd edition (16 September 2011)
- Language : English
- Hardcover : 272 pages
- ISBN-10 : 0071775307
- ISBN-13 : 978-0071775304
- Item Weight : 544 g
- Dimensions : 16 x 2.29 x 23.11 cm
- Best Sellers Rank: #119,147 in Books (See Top 100 in Books)
- Customer Reviews:
About the authors
Reviews with images
Top reviews from India
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Surely, if you're thinking to buy this book, go for it, you won't regret!
By Pritesh on 19 March 2021
Why crucial conversation?
When crucial conversation? &
How to manage crucial conversation..
At one point of time, I felt that conversation cannot be successful only by the efforts of an individual; it has to be a conversation. Surprisingly, towards the end book talks about that as well leaving you delighted & satisfied.
This book needs to be referred again & again!
By Renil on 2 October 2020
This is a must-read book for the people who have a lot many conflicts in life.
Thanks a lot
Top reviews from other countries
I have ready few books that have truly changed the way I interact with the world. This is one of them. I read this book in the mists of a messy divorce and it really helped to clear things up. It showed me that I was going about conversations in completely the wrong way. I wish I had found this sooner in my life. It would have changed so much.
It will teach you how to interact with people when it matters most. Whether its partners, children, parents, manager, boss, strangers or friends you are most likely messing up your conversions and not even noticing it.
I can not recommend this book enough. I recommend it to everyone who asks me about books or if I think it can help them.
Its also available on audiable. I have both. However you get it, get it.
This book is paired amazingly with Chimp paradox. These 2 book are my killer combo recommendation.
Once you have finished it, take some time to reflect deeply. You'll be surprised what you discover with your new knowledge.
The book presents the unfortunate situation we all live in, which is the inability of people to speak their mind without it having an impact on the way they are seen. Hence becomes a practical tool for people management.
Fortunately there is a CEO who recognises this madness and inefficiency and has built his company based on "Radical Transparency"....top 5 biggest hedgfund in the world....Bridgewater associates.