₹440.00
  • M.R.P.: ₹675.00
  • You Save: ₹235.00 (35%)
  • Inclusive of all taxes
In stock.
Share
Other Sellers on Amazon
Added
₹575.00
FREE Delivery. Details
Sold by: GENERAL BOOK STORE
Sold by: GENERAL BOOK STORE
(126 ratings)
84% positive over the last 12 months
Only 2 left in stock.
Shipping rates and Return policy
Added
₹632.24
+ ₹30.00 Delivery charge
Sold by: Inetrade India
Sold by: Inetrade India
(4404 ratings)
64% positive over the last 12 months
Usually dispatched in 2 to 3 days.
Shipping rates and Return policy
Added
₹599.00
+ ₹75.00 Delivery charge Details
Sold by: Infotech Standards India Pvt. Ltd.
Sold by: Infotech Standards India Pvt. Ltd.
(422 ratings)
95% positive
In stock.
Shipping rates and Return policy

Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet or computer – no Kindle device required. Learn more

Read instantly on your browser with Kindle Cloud Reader.

Using your mobile phone camera, scan the code below and download the Kindle app.

QR code to download the Kindle App

Please enter your mobile phone number or email address

Processing your request...

By pressing "Send link", you agree to Amazon's Conditions of Use.

You consent to receive an automated text message from or on behalf of Amazon about the Kindle App at your mobile number above. Consent is not a condition of any purchase. Message and data rates may apply.

Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more.

Follow the Authors

Something went wrong. Please try your request again later.


Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Paperback – 1 July 2017

4.6 out of 5 stars 7,299 ratings

Price
New from
Hardcover
₹3,876.00
Paperback
₹440.00
₹440.00
FREE delivery: Friday, Jan 21 on first order.
Fastest delivery: Today
Order within 9 hrs and 13 mins
Details

Save Extra with 3 offers

Bank Offer (2): 10% Instant Discount up to INR 1250 on SBI Credit Card Non-EMI Transactions. Minimum purchase of INR 5000 See All
No Cost EMI: Avail No Cost EMI on select cards for orders above ₹3000 Details
What is Pay on Delivery (Cash/Card)?
Pay on Delivery (Cash/Card) payment method includes Cash on Delivery (COD) as well as Debit card / Credit card / Net banking payments at your doorstep.

Return Policy

Books

10 Days Replacement Only
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
More details
Amazon Delivered
Amazon directly manages delivery for this product. Order delivery tracking to your doorstep is available.
No-Contact Delivery

Delivery Associate will place the order on your doorstep and step back to maintain a 2-meter distance.

No customer signatures are required at the time of delivery.

For Pay-on-Delivery orders, we recommend paying using Credit card/Debit card/Netbanking via the pay-link sent via SMS at the time of delivery. To pay by cash, place cash on top of the delivery box and step back.

Enhance your purchase

Product description

Book Description

***IF YOU WANT TO UPDATE THE INFORMATION ON YOUR TITLE SHEET, THEN YOU MUST UPDATE COPY IN THE "PRODUCT INFORMATION COPY" FIELD. COPY IN THE "TIPSHEET COPY" FIELD DOES NOT APPEAR ON TITLE SHEETS.***

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; Handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

About the Book
When stakes are high, opinions vary, and emotions run strong, one has three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives readers the tools they need to step up to life's most difficult and important conversations, say what's on their minds, and achieve the positive resolutions they want. Readers will learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with their neighbors or spouses, crucial conversations can have a profound impact on career, happiness, and futures. With the skills they learn in this book, readers will never have to worry about the outcome of a crucial conversation again.

Key Selling Features

  • Techniques geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression
  • The four main factors that characterize crucial conversations
  • A powerful six-minute mastery technique that prepares readers to work through any high-impact situation with confidence

Market / Audience
Anyone who needs to communicate in delicate situations at home, work, or in the community

About the Authors
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (Orem, UT) are top international corporate consultants and cofounders of Vitality Alliance, Inc. and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.

Reviews:
The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations. -- Mark Victor Hansen, co-creator, #1 New York Times best-selling series Chicken Soup for the Soul.

This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired. -- From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

About the Author

About the Author

Kenny Patterson, Joseph Grenny, Ron McMillan and Al Switzler co-founded VitalSmarts. The company deals with corporate and organisational training and is a leader in its field. They co-authored the second edition of Crucial Conversations Tools for Talking When Stakes Are High.

Product details

  • Publisher ‏ : ‎ McGraw Hill Education; 2nd edition (1 July 2017)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 272 pages
  • ISBN-10 ‏ : ‎ 1259005216
  • ISBN-13 ‏ : ‎ 978-1259005213
  • Item Weight ‏ : ‎ 344 g
  • Dimensions ‏ : ‎ 38.6 x 2.8 x 58.4 cm
  • Country of Origin ‏ : ‎ India
  • Customer Reviews:
    4.6 out of 5 stars 7,299 ratings

About the authors

Follow authors to get new release updates, plus improved recommendations.

Customer reviews

4.6 out of 5 stars
4.6 out of 5
7,299 global ratings

Top reviews from India

Reviewed in India on 7 February 2017
Verified Purchase
21 people found this helpful
Report abuse
Reviewed in India on 2 July 2020
Verified Purchase
5 people found this helpful
Report abuse
Reviewed in India on 19 March 2021
Verified Purchase
Customer image
5.0 out of 5 stars Absolutely the best book on communication
By Pritesh on 19 March 2021
I don’t usually write reviews, but this book is gold for anyone looking to communicate better in their professional or personal life. Every chapter is dense but at the same time accessible in language. Every other line can be highlighted and be used in real life situations. If you lack in some areas of communication and desire to fix the same, you must read Crucial Conversations.
Images in this review
Customer image Customer image
Customer imageCustomer image
2 people found this helpful
Report abuse
Reviewed in India on 31 January 2019
Verified Purchase
One person found this helpful
Report abuse
Reviewed in India on 25 September 2017
Verified Purchase
2 people found this helpful
Report abuse
Reviewed in India on 1 February 2016
Verified Purchase
8 people found this helpful
Report abuse
Reviewed in India on 2 October 2020
Verified Purchase
Customer image
5.0 out of 5 stars Holy Grail of winning awkward communication situation. Go for it without Doubt.
By Renil on 2 October 2020
I am only halfway through and this book is just spectacular. I have to say this, All I thought about the right communication that I was using was completely shattered in this book. The ideas and the content is just awesome. Everyone and Everyone must and must read this book. Buy it now!!
Images in this review
Customer image Customer image Customer image
Customer imageCustomer imageCustomer image
Reviewed in India on 20 August 2020
Verified Purchase

Top reviews from other countries

randy
5.0 out of 5 stars Life changing. Buy it.
Reviewed in the United Kingdom on 4 March 2018
Verified Purchase
35 people found this helpful
Report abuse
Sahan
4.0 out of 5 stars Effective tool for INTJs
Reviewed in the United Kingdom on 21 October 2018
Verified Purchase
11 people found this helpful
Report abuse
Fred
1.0 out of 5 stars Massive disappointment
Reviewed in the United Kingdom on 24 July 2020
Verified Purchase
6 people found this helpful
Report abuse
T. Karsan
1.0 out of 5 stars Full of results of studies and examples of what they were about but not much content.
Reviewed in the United Kingdom on 24 May 2018
Verified Purchase
5 people found this helpful
Report abuse
Alexander
5.0 out of 5 stars This book is indispensable
Reviewed in the United Kingdom on 22 May 2019
Verified Purchase
4 people found this helpful
Report abuse