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![Dealing with Difficult People (HBR Emotional Intelligence Series) by [Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo]](https://m.media-amazon.com/images/I/41k6B9RoBRL._SY346_.jpg)
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Dealing with Difficult People (HBR Emotional Intelligence Series) Kindle Edition
Harvard Business Review (Author) Find all the books, read about the author, and more. See search results for this author |
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
- Daniel Goleman
- Tony Schwartz
- Nick Morgan
- Daniel Gilbert
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
- LanguageEnglish
- PublisherHarvard Business Review Press
- Publication date17 April 2018
- File size1088 KB
Product description
About the Author
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.
Author social media/website info: hbr.org; @HarvardBiz; linkedin.com/company/harvard-business-review; facebook.com/harvardbusinessreview; youtube.com/user/harvardbusinessreview
--This text refers to the paperback edition.Product details
- ASIN : B078JXVNQB
- Publisher : Harvard Business Review Press (17 April 2018)
- Language : English
- File size : 1088 KB
- Text-to-Speech : Enabled
- Screen Reader : Supported
- Enhanced typesetting : Enabled
- X-Ray : Enabled
- Word Wise : Enabled
- Print length : 63 pages
- Best Sellers Rank: #25,570 in Kindle Store (See Top 100 in Kindle Store)
- #103 in Emotional Self Help
- #173 in Communication & Social Skills (Books)
- #1,648 in Business & Investing eBooks
- Customer Reviews:
About the author

Harvard Business Review Press is a leading global book publisher and a division of the Harvard Business Review Group. HBR Press publishes for the general, professional, and academic markets on the topics of leadership, strategy, innovation, and management. Recent bestselling titles include HBR's 10 Must Reads on Managing Yourself, Playing to Win, A Sense of Urgency, Leading the Life You Want, Conscious Capitalism, The Founder’s Mentality, HBR’s 10 Must Reads on Mental Toughness, and The First 90 Days.
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Turning every cheek in your body is the most counter productive and self harming way to deal with heels.


this is how new book should look like??

Reviewed in Germany on 21 December 2020
this is how new book should look like??

