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Dealing with Difficult People (HBR Emotional Intelligence Series) by [Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo]

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Harvard Business Review

Dealing with Difficult People (HBR Emotional Intelligence Series) Kindle Edition

by Harvard Business Review (Author), Tony Schwartz (Author), Mark Gerzon (Author), Format: Kindle Edition

179 ratings

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Learn how to deal with difficult colleagues and clients.

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Books in this series are based on the work of experts including:

Daniel Goleman
Tony Schwartz
Nick Morgan
Daniel Gilbert

This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.

HOW TO BE HUMAN AT WORK.

The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Print length

63 pages
Language

English
Publisher

Harvard Business Review Press
Publication date

17 April 2018
File size

1088 KB
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Product description

About the Author

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.

Author social media/website info: hbr.org; @HarvardBiz; linkedin.com/company/harvard-business-review; facebook.com/harvardbusinessreview; youtube.com/user/harvardbusinessreview

--This text refers to the paperback edition.

Product details

ASIN ‏ : ‎ B078JXVNQB
Publisher ‏ : ‎ Harvard Business Review Press (17 April 2018)
Language ‏ : ‎ English
File size ‏ : ‎ 1088 KB
Text-to-Speech ‏ : ‎ Enabled
Screen Reader ‏ : ‎ Supported
Enhanced typesetting ‏ : ‎ Enabled
X-Ray ‏ : ‎ Enabled
Word Wise ‏ : ‎ Enabled
Print length ‏ : ‎ 63 pages

Best Sellers Rank: #25,671 in Kindle Store (See Top 100 in Kindle Store)
- #95 in Emotional Self Help
- #158 in Communication & Social Skills (Books)
- #1,643 in Self-Help eBooks

Customer Reviews:
179 ratings

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Customer reviews

5 star		72%
4 star		17%
3 star		7%
2 star		3%
1 star		1%

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Top reviews from India

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Aveek

Excellent book

Reviewed in India on 3 March 2019

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This book helps us to understand all techniques to handle difficult people. However it does not address the applicability of these ideas in different cultural contexts

6 people found this helpful

Helpful

israel fortin

Dirty

Reviewed in India on 1 June 2020

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Came very dirty

One person found this helpful

Helpful

Prahalad Singh Maan

Must read for leaders...

Reviewed in India on 6 September 2018

Excellent summary book..a must read for leaders

One person found this helpful

Helpful

Top reviews from other countries

Sebastian

Meh...

Reviewed in the United Kingdom on 29 October 2020

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I was expecting something else. It kinda reads boring for the book of a tiny size.

Makayla

I love this book

Reviewed in Canada on 14 August 2019

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Not only is this book actually very helpful, but sometimes I like to carry it around just in case I need it.

Tal Barami

The book came very dirty and cannot be a present now!

Reviewed in Germany on 22 December 2020

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The book came very dirty and cannot be a present now!
this is how new book should look like??

Anastasia

Excellent

Reviewed in France on 9 March 2020

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Great book and easy to read

PenguinKaty

Nice little book. Emphasis on little.

Reviewed in the United States on 23 October 2019

Verified Purchase

This is a nice little collection of essays and this full series would look lovely on a bookshelf at work.

However, keep in mind: These books are tiny. TINY. They are just a short collection of essays and studies. It is a lot of money for very little content.

But as you can see from my rating, if you are fine with the smallness of this series, it’s aesthetically wonderful to look at and the content, while small, is good. This book (and the series) would make a nice addition to one’s workplace personal bookshelf.

3 people found this helpful

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Harvard Business Review
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Harvard Business Review Press is a leading global book publisher and a division of the Harvard Business Review Group. HBR Press publishes for the general, professional, and academic markets on the topics of leadership, strategy, innovation, and management. Recent bestselling titles include HBR's 10 Must Reads on Managing Yourself, Playing to Win, A Sense of Urgency, Leading the Life You Want, Conscious Capitalism, The Founder’s Mentality, HBR’s 10 Must Reads on Mental Toughness, and The First 90 Days.
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