Top critical review
Horrible after purchase experience and very bad heater
Reviewed in India on 25 January 2020
Havells is a very well known brand and their products speak quality but i'm very very disappointed with the after sales installation process. Firstly, when the installation guy called he asked for next days appointment. When he came for installation he started cribbing about the trouble of having to uninstall the old heater and fix a new one. Then he mentioned that he would only fix the heater on the wall and won't do the electrical fitting. He also argued that it's not his job to let me know that the installation process does not include electrical fitting. I mean, I haven't bought the heater as a show piece. What sense does it make to just mount the heater on the wall and go away without even checking whether it's functioning properly or not. I had to tell him to leave immediately. Finally, i got the heater installed from the local electrician. If this is the kind of service at the time of installation i shudder to think what kind of after sales service would the company provide if at all there is some problem in the heater. Overall, a very bad experience as far as installation process is concerned.
Further update to my review. As I have been using the heater for a free months now, i would strongly recommend against buying this heater if you are staying in a region where temperature falls very low. This heater is gonna take forever to heat the water. I had to wait till eternity to get a decent hot water in Mumbai winter which is almost a shame in comparison to winters of Delhi. Don't buy this heater