
The Heart of Business: Leadership Principles for the Next Era of Capitalism
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How to unleash "human magic" and achieve improbable results.
Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary results.
Joly and his team rebuilt the company into one of the nation's favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy's stock price, while making Best Buy a leader in sustainability and innovation.
In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal.
Putting this approach into practice requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic.
The Heart of Business is a timely guide for leaders ready to abandon old paradigms and reinvent capitalism so that it contributes to a sustainable future. Visit TheHeartofBusiness.org to learn more.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
- Listening Length7 hours and 16 minutes
- Audible release date4 May 2021
- LanguageEnglish
- ASINB0915C7M2K
- VersionUnabridged
- Program TypeAudiobook
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Product details
Listening Length | 7 hours and 16 minutes |
---|---|
Author | Hubert Joly, Caroline Lambert - contributor |
Narrator | Hubert Joly, William Sarris |
Audible.in Release Date | 04 May 2021 |
Publisher | Gildan Media |
Program Type | Audiobook |
Version | Unabridged |
Language | English |
ASIN | B0915C7M2K |
Best Sellers Rank | #8,795 in Audible Books & Originals (See Top 100 in Audible Books & Originals) #66 in Workplace Culture #105 in Forecasting & Strategic Planning #348 in Leadership |
Customer reviews

Reviewed in India on 26 November 2021
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Top reviews
Top reviews from India
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On the other hand, the small minority who find work meaningful, enjoyable and a way of finding meaning to a purposeful life, excel, enjoy, and energise the workplace. The book is about finding the difference.
Stakeholder capitalism that goes beyond the narrow concept of shareholder wealth maximization, is at the core of this book. The book is based on Hubert Joly’s personal experience in turning around Best Buy from Bankruptcy to stakeholder prosperity.
There are two excellent frameworks in this book. Consider 4 aspects of an individual. 1. Doing what you love. 2. What you are good at. 3. What you can be paid for. 4. What the world needs. The illustration on page 30 depicts these four aspects in intersecting circles (like high school set theory on intersection of sets). 1 and 2 create PASSION at work. 2 and 3 create a valuable PROFESSION. 3 and 4 create a meaningful VOCATION. 4 and 1 create a MISSION. The magic lies in the small space where 1,2,3, 4 intersect; the true noble PURPOSE that we strive to live for, and the core of all that we do. This clearly illustrates the need to align an organization’s PURPOSE with that of an individual.
This brings us to the next interesting framework on page 66. ‘The Purposeful Human Organization- a declaration of interdependence’. The noble PURPOSE for which the organization exists acts as the guiding star for engaged employees who create Delighted Customers, Vendors as Partners, Thriving Communities AND Rewarded Shareholders. The stress is on AND. Forget the myopic traditional view of enhancing shareholder value at the expense of the rest.
While considering new business ideas, Best Buy uses four questions:
• Does it fit with our purpose as a company?
• Is it good for the customer?
• Can we deliver?
• And can we make money?
Profit is an outcome, and not an imperative. This architecture energizes each individual and unleashes human magic leading to ‘irrational performance’. I am reminded of Peter F. Drucker Quote: “The purpose of an organization is to enable ordinary human beings to do extraordinary things.”
In the twenty first century when automation has replaced monotonous and repetitive tasks, we have a great opportunity to enrich people’s lives through meaning, purpose, love, creativity, and passion. Words that were unknown in the industrial age. Welcome to the conceptual age.
Outstanding book. Not to be missed.

Reviewed in India 🇮🇳 on 26 November 2021
On the other hand, the small minority who find work meaningful, enjoyable and a way of finding meaning to a purposeful life, excel, enjoy, and energise the workplace. The book is about finding the difference.
Stakeholder capitalism that goes beyond the narrow concept of shareholder wealth maximization, is at the core of this book. The book is based on Hubert Joly’s personal experience in turning around Best Buy from Bankruptcy to stakeholder prosperity.
There are two excellent frameworks in this book. Consider 4 aspects of an individual. 1. Doing what you love. 2. What you are good at. 3. What you can be paid for. 4. What the world needs. The illustration on page 30 depicts these four aspects in intersecting circles (like high school set theory on intersection of sets). 1 and 2 create PASSION at work. 2 and 3 create a valuable PROFESSION. 3 and 4 create a meaningful VOCATION. 4 and 1 create a MISSION. The magic lies in the small space where 1,2,3, 4 intersect; the true noble PURPOSE that we strive to live for, and the core of all that we do. This clearly illustrates the need to align an organization’s PURPOSE with that of an individual.
This brings us to the next interesting framework on page 66. ‘The Purposeful Human Organization- a declaration of interdependence’. The noble PURPOSE for which the organization exists acts as the guiding star for engaged employees who create Delighted Customers, Vendors as Partners, Thriving Communities AND Rewarded Shareholders. The stress is on AND. Forget the myopic traditional view of enhancing shareholder value at the expense of the rest.
While considering new business ideas, Best Buy uses four questions:
• Does it fit with our purpose as a company?
• Is it good for the customer?
• Can we deliver?
• And can we make money?
Profit is an outcome, and not an imperative. This architecture energizes each individual and unleashes human magic leading to ‘irrational performance’. I am reminded of Peter F. Drucker Quote: “The purpose of an organization is to enable ordinary human beings to do extraordinary things.”
In the twenty first century when automation has replaced monotonous and repetitive tasks, we have a great opportunity to enrich people’s lives through meaning, purpose, love, creativity, and passion. Words that were unknown in the industrial age. Welcome to the conceptual age.
Outstanding book. Not to be missed.

It is more than WHY, it talks about finding true meaning of pursuing an act, ideally for collective & common good with people at the center. Purposeful Organisation is a guidephrase for anyone in a quest for achieving big with people and for people.
Narrates and educates to go from 70s management philosophy of "Business is to increase shareholders' wealth" to "Business is to enrich every stakeholders' life".
Thanks for this gem.
Top reviews from other countries

He focuses on his time at Best Buy as CEO to bring this leadership style to life through a case study that shows the power of purposeful, people focused leadership.


The Heart of Business not only was an amazing read but, it really resonated with me due to the fact that working at Best Buy I have the privilege to observe how everything Hubert is talking about comes to fruition and leads to success when you know where your heart is as a person and as a business.
There are many examples and guidelines for anyone who is aspiring to become a good leader, person and/or run a successful business.
Thank you Hubert for this masterpiece.

Faço uma ressalva em relação ao estado em que o livro chegou. Por conta do transporte, a capa estava suja e danificada. Uma atenção maior deve ser dada para.
