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The item was faulty. Ifb service is also too bad. First thing I faced with the demo. The demo person did not visit for some unknown reasons. After repeated calls to ifb customer care, they sent the demo person finally. When he arrived, he found that the item was faulty, the display panel was not working. I registered a complaint in ifb customer care, and as far as i know, the demo guy also registered a complaint. He also sent me an image of his report which clearly mentions that the item is faulty. I was advised that a technician will visit within 24 hours, and three days went by. Again calling ifb, I found that no complain is registered and demo is also showing closed. Then, while again registering a complaint, I was advised that the server is not working and I should wait for one day or so before the complain itself gets registered. I would strictly recommend anyone to look for good service before buying from such a reputed company, because it looks like they can avoid their fault very easily when needed. IFB 20 L Convection Microwave Oven (20SC2, Metallic Silver)
Disappointed with the product. IFB service center engineer visited my house for the initial demo and claimed that everything is working. When i tried heating a glass of water for 2 mins i came to know the microwave was not working. I asked the engineer to visit again the nextday where he informed me that the magnetron was not working for which i had to again log a complaint. I have requested for a replacement in my complaint.
Would not recommend this product. Pls dont go by the number of 5 stars and make the same mistake i made. If you read the recent comments with 1 star almost all claim to have received product DOA.
Terrible IFB service. The microwave wasn't heating food. The service person opened it up and claimed fuse blew away because magnetron blew up. That is a funny cause-effect relation! Nextday he came to replace both and I insisted for first replace just fuse. After replacing fuse he powered it up without putting the back cover and ran the microwave dry with nothing inside. I had to forcibly intervene and stop it. He was foolishly claiming it is ok to run it dry. I put water inside and it heated up debunking his "blown magnetron" theory (for which he planned to charge me Rs.3000). He put the cover and screws back on, and again ran dry and even claimed he can feel the heat and it is working. The moron didn't know ABC of microwave and claimed 7 years experience.
This was second service call to IFB. The first one needed cavity replacement and it was horrible experience. They took 2weeks to do it and that too after making raising a hue and cry with state level management of IFB. When customer service said the case is allotted to a different guy (RISHI SOLUTIONS, Hyderabad) I was relieved only to be left astonished by IFB's audacity to send an utterly unqualified fool.