To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Despite this being a personalized product and that being explicitly called out on the page, it was not personalized for me. I followed all the steps, requested the vendor, requested Amazon, but did not get any support. This product is not recommended from my end if one wishes to purchase this for personalized gifting.