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Tenemos años utilizando microondas de Panasonic con excelentes resultados. Aprovechamos mucho la función de tiempo de cocción automática para distintos alimentos "Genius" que tienen. Una mejora es el sistema de cierre de la puerta, es ruidoso.
We bought this to replace a 20 year old Panasonic microwave expecting the same durability. It looks great an worked as expected for 2 months. During a 3 minute cycle the device stopped heating about 1 minute in although it was still running, maybe the fan. Then a burning odor followed and I unplugged the device. After about 1 minute I plugged it bac in and it immediately started to sound like it was running but no light on inside and turn table was no turning. Thu top of the oven was so hot it burned my hand when I touched it to move it to unplug it again. When we called Panasonic to report the problem they said they would send someone out to inspect it. Three days later we received a call stating there was no service center in San Antonio and they would send us a box to return the oven to be repaired. Wait a minute, we bought a new oven, if I wanted a refurbished oven I could have bought one. They said we did not buy it from Panasonic so we would have to accept the repair or buy a new replacement. My kids have an Emerson they bought over 6 years ago, my recommendation is to buy an Emerson. Panasonic sucks
Pesimo. Me llego un horno no nuevo (el empaque no original de Panasonic), de diferente modelo al que pedi y defectuoso. Inmediatamente solicite la devolucion y despues de 7 dias me hicieron el reembolso completo. Ya habia terminado el Buen fin.
Bought this to replace a microwave that finally kicked the bucket. Wanted to upgrade to a microwave that was at least 1000 watts. This was rated very highly on Consumer Reports and other online consumer product raters, and it lived up to the billing. Food that would normally take four or five minutes to reheat thoroughly now only takes two to three. Defrosting food is no longer a hassle. Needless to say, I love this microwave.
11 Months and kaput! Was somewhat skeptical after reading the reviews on this, but decided to go ahead and purchase since we had a similar unit that lasted about 10 years. This morning, put in some food for a quick warm-up (10 seconds), hit start and nothing! Display went out, unit didn't start, dead. Unplugged/and plugged back in, nothing. Checked outlet - OK. Now came the trouble.
The unit is still under 1 year warranty, so I went to Amazon, looked up the order details and selected "get product support". That gave me a text box to describe my problem, which I did. Results: A PDF with a link on how to operate the microwave or Contact Panasonic at the link. I clicked the link and was brought to a product community forum which had FAQ's like "what button to press to do ___". I called the automated help line next which just redirected me back to the on-line forum page. I tried to find a service center so clicked that link at the bottom, put in my zip, selected 25 mile radius, and received a "no service available" message. Increased the radius to 300 miles, same result. I tried the on-line chat button, put in my info and hit go - just to open a "no server found" page. Uggggg. I went back to the Amazon support page re-entered the info and after submitting, selected the "did not receive help" option which finally gave me an option for replacement of the unit or receive a refund. I filled additional information and now am waiting to see what they say when they get back to me.
Bottom line is that the microwave worked fine for a while, but in my opinion was not designed to last much past the warranty period - if that long. Panasonic seems not to support the unit and is betting that consumers will just give up, throw it away and buy something else. I would have purchased a more expensive microwave but wondered if the guts of the units are the same low quality as found in this less expensive unit only with glitzy add-ons and useless features that boost the price...