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The Silo Effect: Why putting everything in its place isn't such a bright idea Hardcover – 27 August 2015
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Ever since civilised society began, we have felt the need to classify, categorise and specialise. It can make things more efficient, and help give the leaders of any organisation a sense of confidence that they have the right people focusing on the right tasks. But it can also be catastrophic, leading to tunnel vision and tribalism. Most importantly it can create a structural fog, with the full picture of where an organisation is heading hidden from view. It is incredibly widespread: the chances are these 'silos' are rife in any organisation or profession, whether your business, or your local school or hospital.
Across industries and cultures, as this brilliant and penetrating book shows, silos have the power to collapse companies and destabilise financial markets, yet they still dominate the workplace. They blind and confuse us, often making modern institutions act in risky, silly and damaging ways.
Gillian Tett has spent years covering financial markets and business, but she's also a trained anthropologist, having completed a doctorate at Cambridge University and conducted field work in Tibet and Tajikistan. She's no stranger to questioning the assumptions and practices of a culture. Those in question - financial trading desks, urban police forces, surgical teams within medical clinics, software debuggers and consumer product engineers - have practices and rituals as ordered and intricate as those of any far-flung tribe.
In The Silo Effect, she uses an anthropological lens to explore how individuals, teams and whole organisations often work in silos of thought, process and product. With examples drawn from a range of fascinating areas - the New York Fire Department and Facebook to the Bank of England and Sony - these narratives illustrate not just how foolishly people can behave when they are mastered by silos but also how the brightest institutions and individuals can master them. The Silo Effect is a sharp, visionary and inspiring work with the insight, prescriptions and power to remove our organisational blinders and transform the way we think for the better.
- Print length304 pages
- LanguageEnglish
- PublisherLittle, Brown
- Publication date27 August 2015
- Dimensions16.3 x 2.9 x 24 cm
- ISBN-101844087573
- ISBN-13978-1844087570
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Product description
Review
Here's a piece of advice: read The Silo Effect, if only because your boss may already be immersed in Gillian Tett's latest study on how organisations can go badly awry. You would not want to be caught unawares, now, would you? Also, you might be missing something rather brilliant. Yes, honestly . . . Tett's anthropological approach adds academic rigour and richness'
A profound idea, richly analyzed
Highly intelligent, enjoyable and enlivened by a string of vivid case studies. It is also genuinely important . . . her prescription for curing the pathological silo-isation of business and government is refreshingly unorthodox and, in my view, convincing
This is not just a business book
Gillian Tett is a gifted, innovative and informative writer . . . Tett writes beautifully and her book is full of insights. Those who do not know her work should make up for the oversight
Supremely wise
Useful for work - and for life
Book Description
From the Inside Flap
Ever since civilised society began, we have felt the need to classify, categorise and specialise. It can make things more efficient, and help give the leaders of any organisation a sense of confidence that they have the right people focusing on the right tasks. But it can also be catastrophic, leading to unnecessary internal competition and a resistance to sharing new ideas. Most importantly it can lead to a structural haze, with the full picture of where an organization is heading hidden from view. It is incredibly widespread: the chances are these 'silos' are rife in any organisation that features in your life, whether your business, or your local school or hospital.
Across industries and cultures, as this brilliant and penetrating books shows, these silos have the power to collapse companies and destabilize financial markets, yet they still dominate the workplace. They blind and confuse us, often making modern institutions collectively act in risky, silly, and damaging ways.
Gillian Tett has spent years covering financial markets and business, but she's also a trained anthropologist, having completed a doctorate at Cambridge University and conducted field work in Tibet and Tajikistan. She's no stranger to questioning the assumptions and practices of a culture. Those in question - financial trading desks, urban police forces, surgical teams within medical clinics, software debuggers and consumer product engineers - have practices and rituals as ordered and intricate as those of any far-flung tribe.
In The Silo Effect, she uses an anthropological lens to explore how individuals, teams and whole organizations often work in silos of thought, process and product. With examples drawn from a range of fascinating areas from the New York Fire Department and Facebook to the Bank of England and Sony, these narratives illustrate not just how foolishly people can behave when they are mastered by silos but also how the brightest institutions and individuals can master them. The Silo Effect is a sharp, visionary and inspiring work with the insight, prescriptions and power to remove our organisational blinders and transform the way we think for the better.
From the Back Cover
Praise for Fool's Gold
'Her blow-by-blow story is an impressive piece of detective work. She pulls back the curtain on a closed, unaccountable world of finance' Will Hutton, Guardian
'A very readable, well-informed account of the way investment bankers invented, promoted and profited from the financial products that were at the heart of the banking collapse' Vince Cable, Daily Telegraph
'A fascinating, and detailed look at the crisis' Ruth Sutherland, Observer
'A truly gripping narrative . . . There's pathos as well as pace . . . The fact that Tett is able to reproduce such raw private communications is a tribute to her journalistic abilities' Dominic Lawson, Sunday Times
'The best journalism, they say, is the first draft of history. There is no doubt that Tett's reporting . . . is in that category' Howard Davies, Financial Times
About the Author
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Product details
- Publisher : Little, Brown (27 August 2015)
- Language : English
- Hardcover : 304 pages
- ISBN-10 : 1844087573
- ISBN-13 : 978-1844087570
- Item Weight : 538 g
- Dimensions : 16.3 x 2.9 x 24 cm
- Customer Reviews:
About the author

Gillian Tett serves as the chair of the editorial board and editor-at-large, US of the Financial Times. She writes weekly columns, covering a range of economic, financial, political and social issues. She is also the co-founder of FT Moral Money, a twice weekly newsletter that tracks the ESG revolution in business and finance which has since grown to be a staple FT product.
Previously, Tett was the FT’s US managing editor from 2013 to 2019. She has also served as assistant editor for the FT’s markets coverage, capital markets editor, deputy editor of the Lex column, Tokyo bureau chief, Tokyo correspondent, London-based economics reporter and a reporter in Russia and Brussels.
Tett is the author of The Silo Effect, which looks at the global economy and financial system through the lens of cultural anthropology. She also authored Fool’s Gold: How Unrestrained Greed Corrupted a Dream, Shattered Global Markets and Unleashed a Catastrophe, a 2009 New York Times bestseller and Financial Book of the Year at the inaugural Spear’s Book Awards. Additionally, she wrote the 2003 book Saving the Sun: A Wall Street Gamble to Rescue Japan from its Trillion Dollar Meltdown. Her next book, Anthro-Vision, A New Way to See Life and Business will come out in June 2021.
Tett has received honorary degrees from the Carnegie Mellon, Baruch, the University of Miami in the US, and from Exeter, London and Lancaster University in the UK.
In 2014, Tett won the Royal Anthropological Institute Marsh Award. She has been named Columnist of the Year (2014), Journalist of the Year (2009)and Business Journalist of the Year (2008) at the British Press Awards, and won two awards from the Society of American Business and Economics Writers. Other awards include a President’s Medal by the British Academy (2011), and being recognized as Senior Financial Journalist of the Year (2007) by the Wincott Awards
Before joining the Financial Times in 1993, Tett was awarded a PhD in social anthropology from Cambridge University based on field work in the former Soviet Union. While pursuing the PhD, she freelanced for the FT and the BBC. She is a graduate of Cambridge University.
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The related point is that specialists tend not to see the big picture. They tend not to discuss with people outside their specialisation and thus remain limited in their approach to problems. Using a number of real stories, Tett shows how we can overcome the silo effect. She also relates the converse – namely with the story of the BlueMoutain Capital, a hedge fund, she shows how the fund took advantage of the silo effect to make big profits. It is a direct contrast to the massive failure of the UBS bank during the financial crisis. It is a fascinating story of how a big institution (JP Morgan) did not know what its ultra-specialist unit (known as the ‘Chief Investment Office’) was doing – it was trading in an ultra-specilised product known as IG9. Few outside the banking circle knew about IG9. Not many in JP Morgan did either. BlueMountain Capital studied the trends and discrepancies (a complicated description but lucidly explained by Tett) and took the opposite positions from JP Morgan’s CIO unit.
There is also the fascinating story about Brett Goldstein, the man who created OpenTable to help well-to-do people book restaurant seats. On 11 September 2001 Goldstein began to see a bigger picture of his own life and he ended up working with Jody Weiss, the newly appointed police superintendent of the Chicago Police. Tett shows that silos can be found in the unlikeliest places – the police forces, FBI and other intelligence agencies. Goldstein and Weiss worked to crack the silos in the Chicago Police force.
The book may seem a little longwinded because Tett takes a bit too long to tell her many stories that cover just a couple of major points, but the events are complicated and the reader’s patience will be rewarded.

This central thesis is illustrated by a series of stories. Quite a few are drawn from the author's work on the financial crisis and the moral tends to be 'if you just looked at the world on a silo basis you would not know that there was anything wrong'. But the book ranges wider. You could be the head of Sony, realise it worked on a silo basis and that this wasn't helping it, but still be unable to prevent things going wrong there as competition between silos rather than with external competitors, took hold.There are stories of overcoming silos and bringing together data from many sources to gain an understanding of the world that is not available in silos (in targeting fire risks in New York; or reducing crime in Chicago). Or in running a successful organisation like Facebook that has built in silo-avoiding processes and structures in its organisation as it has grown.
The book is easy to read, but I would have like to see more follow-through on the anthropology theme. The chapter telling me what anthropologists did I found interesting, and learned quite a lot from. But I wasn't sure I really understood how far the other stories in the book were really governed by the anthropological interests and knowledge of the author.

The stories that are told are fascinating and show excellent examples of silo busting but...
What are the best offered solutions that come out though? We have: 'bring the data together, think, and use imagination'. Fine. Also six reasonable lessons. All of which are perfectly valid – so far as they go....
But are there really no more effective possible solutions? (and if not now, then in the future?) or was a deeper inquiry into possible future solutions too much to hope for?
For instance, there seems to be a missing chapter on how the internet could help overarch silos – as it surely will at some point? The net is far more than a source of information. Its greatest effect is as a network: what was dubbed initially the 'new economy' is now the 'network economy'. So where are the comments, not so much about current social media – a lot of which will drastically change soon as it steadily becomes easier to have trustless peer-to-peer contact – but about future networking opportunities which will help shape good silos and minimize bad ones?
I was also somewhat saddened that the book seemed to be so business school and American oriented. I guess this was on publishers' advice to meet greater sales prospects.
I had hoped it would be wider in vision, and have more on other non-business areas, for example, in the field of defence.
For instance, former US General Stanley McChrystal achieved an outstanding success with a networking strategy in Iraq – as he said, "It takes a network to defeat a network" – and set an incredible precedent in the field of contemporary security issues where he demolished (US military) silos comprehensively to brilliant effect and won a highly successful military victory (I make no comment about the wider campaign strategies and political angles).
And elsewhere, in the UK (after all, the author's home country) where huge silos in the armed forces are having to be demolished also, in order to meet as effectively possible the biggest security threat of our time, in the form of ISIS.
Nor is the general reader helped by such longwinded words as ‘taxonomies’ (new to me – and hardly the way to get the message across to those who need to read the book most) nor British readers’ blood pressure helped by phrases like ‘multiple times’ (ugh!) in lieu of the simpler ‘frequently’?
For all the negatives, this book has nonetheless shone a brilliant searchlight on the whole problem of silos and how we all need to become much more aware of them in a whole range of different organisations, and so the author is to be congratulated.
But I sense this is work in progress for her and hope very much that now she has got the subject on the operating table she will continue to dissect and tell us much more about bad practices, good practices, successful solutions and less successful ones in due course, perhaps if and when she ever has more time – and if, with any luck, she ever returns to the UK. I shall look forward to further updates.

However, the penultimate chapter seems to degenerate into an lengthy and incongruous technical description of the goings-on within a financial environment. Clearly, this reflects Gillian's strong financial background, but I feel that this would benefit from some heavy editing to make it as easily-consumable as the rest of the book. It's probably of great interest if you work in the financial sector, but less relevant to those who do not.
It would be nice to have seen some specific takeaways on the easily-to-spot attributes of silo dangers, and some how-to insight on how to successfully bucket-bust.
Otherwise, a great, eye-opening book that will have you spotting siloes everywhere you look.
