Amazon.com: Sorin Dumitrascu: Books, Biography, Blog, Audiobooks, Kindle

Certified Business Analysis Professional: The Certification Exam Guide (Essential Book 3) 1 Nov, 2016

₹ 449.00

Business analysis involves determining how an organization functions and identifying its capabilities, and then recommending solutions that will enable the organization to reach its goals. The BABOK® Guide defines the field of business analysis and serves as a benchmark for both business analysis practitioners and the organizations using their services. A business analyst is responsible for understanding an organization and its needs, and identifying problems and solutions. They then determine the changes that are necessary for the organization to achieve its goals and objectives. As a business analyst, there are several key competencies that are important to understand and develop. These are analytical thinking and problem solving, appropriate behavioral characteristics, business and software knowledge, and communication and interaction skills. Analytical thinking and problem solving include creative thinking, decision making, learning, problem solving, and systems thinking. Each of these competencies can assist business analysts in helping clients to solve underlying problems as efficiently and effectively as possible. A business analysis approach defines how and when business analysis tasks will be performed, and what deliverables they will produce. It must take organizational process requirements and the objectives of an initiative into account, and meet agreed standards. Inputs for planning a business analysis approach include the business needs an initiative is designed to address, expert judgment, and organizational process assets. A business analysis approach may be plan-driven, change-driven, or a combination. The type of approach chosen is influenced by elements of the project. Stakeholder analysis is the process of identifying all stakeholders in a project or initiative, as well as their roles, authority levels, influence, and attitudes. The inputs of a stakeholder analysis include the business need an initiative is designed to address, enterprise architecture, and organizational process assets. Specific stakeholders can assist in the stakeholder analysis process by identifying and evaluating additional stakeholders. A business analysis plan should identify required business analysis activities and results, the amount of work needed to complete the activities, and the management tools required to monitor business analysis activities. A business analyst uses four inputs when developing a business analysis plan – the chosen business analysis approach, business analysis performance assessment, organizational process assets, and the stakeholder list, roles, and responsibilities. One of the primary responsibilities of the business analyst is to effect good communication with and among key stakeholders by creating a business analysis communication plan. The four inputs to this plan include the business analysis approach, business analysis plans, organizational process assets, and stakeholder list, roles, and responsibilities. A business analyst considers five elements when creating a business analysis communication plan. These include geography, culture, project type, communication frequency, and communications formality. The plan requirements management process describes the process that will be used to approve requirements for implementation. It is also used to assess the need for requirements traceability. Inputs of the plan requirements management process include the business analysis approach, a business analysis plan, and organizational process assets. The plan requirements management process includes several elements to consider. These include a repository, traceability, requirements attributes, a requirement prioritization process plan, change management considerations, and the need for tailoring of the process.

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Problem-Solving and Decision-Making Strategies: A Practical Guide (Management Book 4) 2 Dec, 2017

by Sorin Dumitrascu

( 25 )

₹ 408.00

Everyone encounters a wide range of difficulties, mishaps, and obstacles. You can think of a "problem" as anything from a mild irritation – like a sticky keyboard – to a complete disaster that puts your job or even your life at risk.
A problem is a question or situation that causes doubt or perplexity, or presents a difficulty. It's something that needs to be corrected or overcome so you can achieve a desired state. A problem often requires a unique or creative solution.
In other words, you have a "problem" when you have a goal but can't readily see how to reach it – when you have to think, plan, and devise suitable actions to solve the problem and achieve the goal.
Barriers to achieving your goals can vary widely in kind and importance. Your problem might be as small as spilling coffee on your tie right before going into an important business meeting.
Or it could be much more serious – say if the laptop your presentation was on got stolen and you didn't have a backup.
But if you know just what to do in response to a problem, it's no longer a real problem. This is because there's no doubt or complexity involved for you – the path of action you need to take to achieve your goal is clear.
Problems come in two basic varieties. The first is an unexpected disruption to the normal course of things. For example, your supplier fails to deliver crucial items or your car breaks down on your way to a conference. You may or may not know what caused the disruption.
The second type is a gap between your current state and a desired state, or goal. If you aren't sure how to bridge that gap, you have a problem.
For example, you might want to find ways to meet a new consumer need. Or you might want to improve your own efficiency in terms of managing your time, meeting sales targets, or designing products.
Everyone needs to solve problems, from the trivial to the life-threatening, at some point.

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Effective Teamwork: A Practical Guide (Skills Book 8) 13 Nov, 2020

by Sorin Dumitrascu

( 40 )

₹ 244.00

Technological advances, global competition, environmental and legal issues, these and other forms of workplace turbulence mean that companies have to constantly adapt. One way companies have adapted is by using teams in the workplace. In fact, leaders in business and industry increasingly point to being able to work collaboratively as a key to success in a worldwide economic environment.

In this book, you'll learn techniques to help you become even more effective and valued as you maximize your role as a team member. You'll explore ways to adopt a positive approach to being on a team as you develop and maintain a positive mind-set about your team. You'll also learn how to be proactive and how to demonstrate tolerance toward team members. And you'll understand how to work collaboratively to achieve your team's goals.

Any group of individuals will contain people with distinct personalities, specialized skills, and ideas of what they want to accomplish. So, just what makes a team, a team? The one characteristic that distinguishes a team from an ordinary group of people is that the highest priority of its members is the accomplishment of team goals.

In this book, you'll learn about establishing team goals, aligning team goals and competencies, and clarifying expectations about individual and team responsibilities.

Teams are a familiar concept. Since childhood, most people have been a member of one team or another, from sports teams to work teams. Being part of a team means working with others toward a common goal. Team cohesiveness – how bound together the team members are – determines how effective the team will be, particularly in responding to outside pressures.

In this book, you'll explore the three strands of the cord that intertwine to create a cohesive team: communication, cooperation, and trust. You'll learn to recognize some of the indicators that point to a lack of cohesion and the elements they signify are most lacking. You'll also learn to apply the strategies for building trust, improving communication, and increasing cooperation to improve overall team cohesion.

Effective communication doesn't just happen. True, some people seem to have an innate ability to always get their points across clearly. And some people seem to be naturally good at listening and getting people to open up. But for many others, perhaps yourself included, effective communication is something they have to work at. And in a team environment, it's vital that you maintain open communication – it's the only way your team can be effective.

Perhaps you've heard the proverb "See no evil, hear no evil, speak no evil." While its origin and meaning are still debated, one common, modern interpretation is that it describes the desire to avoid becoming involved in a situation. Imagine how your team would function if all its members shared this philosophy.
Most business experts would agree that if you have information and ideas that would help someone perform better, it's practically unethical not to share them. This is strong, yet appropriate, advice for teams that want to achieve optimal performance.

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Risk Management: A Practical Guide (Advance Book 6) 27 Jan, 2018

by Sorin Dumitrascu

( 66 )

₹ 244.00

As a manager, it can be a challenge to ensure your team's project is finished on time and within budget. Risks such as rising costs, new regulations, and volatile markets can all affect your project's goals. But what exactly is risk? A risk can be described as the combination of the likelihood and consequences of an event occurring. To mitigate or avoid these consequences, your organization needs to have an effective risk management strategy in place.
Risk management enables you to highlight the risks that your project is exposed to. It also allows you to develop a contingency plan to overcome them. Some of its main aims are to secure an organization's cash flow, to protect its reputation and resources, and to ensure projects stay within budget.
Risk management consists of a three-step process. First, you identify the potential risks to your project. Second, you assess the risks in terms of their probability and severity, and prioritize them accordingly. And third, you deal with the biggest risks to your project by creating an effective plan of action.
This course describes how to carry out the first step, identifying risks. You'll learn about the different risk identification techniques involved, such as root cause analysis and documentation reviews, and you'll find out when they should be used. You'll then examine one specific technique, brainstorming, in further detail. You'll learn how to prepare and conduct your session and manage group dynamics. You'll then have an opportunity to practice facilitating a brainstorming session in a simulated situation.
At the end of this course, you should be better able to identify risks to your project. And you should find it easier to overcome some of the challenges of conducting a brainstorming session.

There are four questions you must ask when assessing opportunities for your department or individual project.
The first question is, "What events would increase the probability of the opportunity occurring?" There are many variables you may be able to change with regard to an opportunity's likelihood.
The second question is, "How can we encourage those events to occur?" This involves deciding what actions to take to improve the chances an opportunity will come about.
Once an opportunity presents itself the third question is, "How can we capitalize on an opportunity that occurs?" Make sure you have the right resources in place to get the most benefit from the opportunity.
The fourth and final question is, "How will we know when the opportunity has occurred?" Set out triggers and a timeline to measure the opportunity's progress.

As a manager, you probably have to deal with risks from time to time in your organization. Some risks are negative and may pose a threat to your plans. Others have an upside and offer positive opportunities. Whatever type of risk you encounter, it's important to deal with both threats and opportunities in an effective way.
To help deal with risk effectively, you need to put a risk management - or RM - process in place. The first stage in this process is to identify the risks you're dealing with. Stage two is to assess the risks you've identified. And at stage three you deal with the risks. This course focuses on stage three of the risk management process - dealing with risk.
When dealing with risks, it's important to choose the most efficient and cost-effective response in each case.
This course describes various ways of responding to threats effectively. So, you'll be better equipped to manage threats when they do occur.
The course also outlines various responses you could consider when you encounter an opportunity. This should help you to seize opportunities and make the most of them.

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Developing Effective Negotiation Skills: A Practical Guide (Management Book 8) 12 Nov, 2020

by Sorin Dumitrascu

( 51 )

₹ 244.00

In the business world, skilled negotiation can be the difference between growth and failure. Effective negotiators develop a set of tools and the skills to guide them through their use in the negotiation process. In this course you'll learn how to prepare for negotiations and the skills necessary to communicate effectively for success. You'll also learn best practices for countering ineffective negotiation techniques and overcoming negotiation challenges.

Effective negotiators achieve their goals by reaching agreement. Your negotiating skills make the difference between success and failure. In this course you learn the importance of building and maintaining trust in negotiations. You'll be introduced to personality types, and how to handle emotions and interests during a negotiation. You'll also learn how to facilitate agreement by providing options and how to handle continued resistance. Finally, you'll learn how to close the negotiation.

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Public Speaking Strategies: A Practical Guide (Career Book 10) 22 Jan, 2018

by Sorin Dumitrascu

( 64 )

₹ 244.00

Speaking in public can be difficult. Most people are either afraid of embarrassment or afraid to make a bad impression. To overcome these fears and become an effective communicator, it's vital to acquire public speaking skills.
When we think about public speaking, we usually think of formal occasions like corporate updates and conferences. But public speaking actually refers to every time you talk to a group of people, whether they're friends, clients, colleagues, or customers. Speaking in public is the most basic, direct, and powerful way you can communicate.
Learning how to become an effective public speaker can help you succeed in your career.
Public speaking skills benefit both the speaker and the listener. Audiences learn from you and are entertained when you effectively communicate your ideas.
And you, as the speaker, benefit by leaving a lasting impression of competence and confidence in your chosen field.
This course can help you to prepare effective public speeches. It sets out the preparations you should make before getting up to talk to a group - including choosing your topic and researching it properly as well as writing and practicing your speech. Making these preparations can help you become an effective public speaker.
This course begins by detailing how to select an effective topic for your speech - one that you feel comfortable talking about, fulfills your objectives, and resonates with your audience.
Next, it outlines how to effectively research your topic and prepare for making your speech. Thorough research is the foundation of an effective speech. Also, making preparations minimizes the possibility of mishaps during your speech.
Finally, this course sets out how to write and practice your speech. Structuring your speech correctly and practicing it beforehand contribute toward a successful public speaking experience.

Can you think of a time, with your family or friends, when you were telling a story and every eye was on you? When you were relaxed and the words came easily? Don't you wish it was that easy every time you had a formal public speaking engagement? Most people are capable of communicating effectively in an informal situation. But when a formal speech is required, the same people often feel overwhelmed.
For most people, public speaking doesn't come naturally. It takes practice and preparation to get your delivery just perfect. In this course you'll learn techniques to increase your confidence and your public speaking skills.
You'll begin by learning the basics of good speech delivery - how to start strong by encouraging your confidence, making a good first impression, and building rapport with your audience. You'll also learn how to hold the attention of the audience and finish strong.
You'll learn how to recognize some of the common challenges of public speaking, such as an audience losing focus, being uncooperative, asking difficult questions, or heckling. And you'll learn techniques to deal with each challenge effectively.
This course will also teach you techniques to overcome your public speaking anxiety. You'll learn how to adequately prepare leading up to your speech, and how important it is to relax before you speak.
You'll learn how to get acquainted with your location and listeners and how to focus on your key points when you get nervous. Finally, you'll learn how practicing public speaking will lead to greater confidence.
The last section of this course will give you a chance to practice all you've learned and simulate delivering a speech with confidence.
You'll practice conquering your anxiety, handling difficult questions, dealing with hecklers, and regaining the focus of an audience that's fading.

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Communicating with Diplomacy and Tact: A practical guide (Strategic Book 8) 14 Nov, 2016

by Sorin Dumitrascu

( 23 )

₹ 244.00

Tact and Diplomacy
Have you ever said or done anything at work you later regretted? Maybe it caused embarrassment or loss of respect. Perhaps it even directly affected your job. Don't worry, you aren't the first person who's done this. But there are people who always seem to communicate with diplomacy and tact. What are the secrets to their success?
People who communicate with tact and diplomacy show sensitivity and respect to others. But that's not all. They also understand that each and every situation is different. The message has to be packaged according to who's receiving it and where the interaction takes place.
This course details the characteristics of tact and diplomacy so you may apply them in any situation. You'll learn how to communicate effectively with people by considering their communication style preferences. You'll explore how to do this in specific professional relationships with superiors, subordinates, coworkers, and customers. Once you've figured out the right thing to say, you'll also learn about the right places to say it.
Strategies for Communicating with Tact and Diplomacy
With tact and diplomacy, workplace relationships are nurtured and can develop into meaningful connections. Unfortunately, the opposite is also true. If communication is tactless or undiplomatic, relationships suffer – or may never even get off the ground. To communicate with tact and diplomacy, you need strategies, skills, and awareness. Too often, emotional reactions and misinterpretations get in the way of tactful and diplomatic communication.
In this course, you'll learn how to communicate and develop relationships with tact and diplomacy. You'll also be given the opportunity to apply specific guidelines in a realistic scenario.
In order to develop and nurture professional relationships, you first need to build trust and rapport. Building trust is about integrity and honesty, while building rapport means finding common ground with another person. An effective way to build trust and rapport is to communicate with tact and diplomacy.
Tact comes down to recognizing the sensitivity in a situation and ensuring that whatever you say is appropriate. It enables you to assert yourself, without offending anyone.
Diplomacy comes down to being "political" or "politically correct." It requires, for example, that you take account of an organization's corporate culture when communicating.
Even though tact and diplomacy are two distinct aspects of communicating, you need to bring both together to communicate effectively.
This course will introduce you to techniques that will help you to navigate conversations in a way that's sensitive and respectful. It will demonstrate proper timing and delivery when communicating. This will enable you to deliver messages tactfully and diplomatically, without sacrificing your reputation or professional relationships.
Delivering a Difficult Message with Diplomacy and Tact
How many times have you been stressed or concerned about delivering a message in the workplace? There will inevitably be difficult conversations in the workplace – either with your supervisor, a colleague, or subordinate – that you'll want to avoid. This may cause you to procrastinate or avoid issues.
Delivering a difficult message with diplomacy and tact will help prevent conflict and avoid hurting the other person's feelings. This, in turn, helps reduce any anxiety you may be feeling about delivering the difficult message.
There are two main types of difficult messages in the workplace. The first involves giving bad news and the second involves requesting a change in behavior of another person. Regardless of the context, it's best to carefully plan its delivery. You should prepare the key message in advance and practice the delivery of the message.

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Developing a High-performance Organization: A Practical Guide (Skills Book 6) 11 Nov, 2020

by Sorin Dumitrascu

( 20 )

₹ 244.00

Organizations no longer just compete with local rivals. Better and faster communications and transportation mean that distant concerns can easily become local rivals. Also, new competitors are coming onstream all the time. In order to compete in this fast changing environment, your organization needs to become high performing.
You should examine your organization, identifying where it excels and where there's room for improvement, and implement changes where necessary. Encourage those who work with you to excel at what they do, giving their best to making yours a high-performance organization.
There are five cornerstones of a high-performing organization. Any examination of your organization for high performance should take each of these into account. First there's the mission statement, embodying your organization's strategy. Second is performance measurement – how you examine internal progress. Third, there's customer orientation, how you're positioned to deal with customers. Fourth is leadership, how you lead for high performance. And finally, there's organizational culture, the way your organization is geared toward high performance.
Using each cornerstone as a guide, you can ensure your organization is poised for high performance in its internal configuration and how it deals with external factors. You should select the right strategy and focus on your customers. Quality leadership is also important, as are the right human resources policies and management practices. Overall, your organizational culture needs to be geared toward success. These should lead to greater value creation for your organization going forward.
This course will help you gauge your organization's potential for high performance in terms of its mission statement, performance measurement strategies, customer orientation, leadership, and culture. It will also point to how each of these can be fully harnessed to make yours a high-performing organization with a competitive edge.

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Customer Service Fundamentals: A Practical Guide (Business) 9 Jan, 2017

by Sorin Dumitrascu

( 30 )

₹ 326.00

Keeping customers satisfied and ensuring they return to your company requires that you're focused on your customers. To focus on your customers, you need to pay them your full, undivided attention and minimize interruptions to your interactions with them.
To focus on customers, you also need to connect with them. Finding commonalities helps establish connections, which are created and nurtured through communication and relationship building.
Finally, a positive and friendly attitude is helpful. By having a good attitude, you reduce stress in yourself and in others. You also need to offer positive solutions to customers' problems. In each case, either come up with a practical solution or validate and recognize the personal nature of the customer's problem.
Empathy enables you to connect with customers and build good relationships with them. Empathy involves listening to, understanding, and validating customers' feelings. Three techniques you can use to demonstrate empathy are to relate your own experience, reflect people's emotions, and to normalize their responses.
Relating your own experiences is a way of reassuring customers that you have some understanding of their situations, and places you on equal footing with them. To be effective, keep your stories brief and relevant.
Reflecting customers' emotions and problems back to them can be a very effective way to convey understanding and shows a desire to be helpful. As such, it is a good way to set distressed customers at ease and address their problems effectively.

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Project Management for Non-Project Managers: A Practical Guide (Advance Book 4) 20 Jan, 2018

by Sorin Dumitrascu

( 14 )

₹ 408.00

Organizations are developing project managers from within more and more. Employees who are proficient in their area of expertise are being asked to take on project management.
This book explores the basic concepts and fundamentals of project management.
Project management process
The first lesson focuses on the project management process: highlighting the importance of effective project management, who's involved with projects, and an introduction to the four phases of the project management process.
Project manager role
The second lesson focuses on the project manager role: highlighting typical roles a project manager must fill to be successful, the value of the project manager, how to deliver the right amount of project management, and how to manage small to medium projects.
This book will provide individuals who are not professional project managers with the knowledge required to build a solid understanding of the fundamentals of project management, helping them transition to the role of project manager.

Today's business world is a complex and rapidly changing place. Organizations and individuals cannot survive without accepting and embracing change. Change involves your situation: something is different; a bigger office, a new colleague, the reorganization of staff responsibilities.
Transition involves a journey; it is the process of disengagement, transformation, and acceptance of change.
Put simply, change is the event and transition is the process that takes you there. While it is important to know the terms, concepts, techniques, and skills that are involved in project management, it is even more important to be able to put these to work on the job.
A project manager is expected to deal with intangible issues such as human dynamics, establishing authority, and managing people and expectations. This often requires a complex balance of personal and practical skills.
Project management is about the management of people, but it is also about managing the way an organization works, and the way the people within it work.
As a project manager, you will need to realize that people are inseparable from process. It is not only practical skills, but leadership ability, management skills, and the ability to communicate that are imperative to successful projects.

Benjamin Franklin wrote, "For want of a nail the shoe was lost; for want of a shoe the horse was lost; and for want of a horse the rider was lost, being overtaken and slain by the enemy, all for want of care about a horseshoe nail."
A small problem overlooked in the early stages of project management can grow to be a critical failure in the later stages.
The Initiating and Planning phases of project management are vital to the success of the project. Without the proper tools and information, effective project management is impossible.
Imagine what would happen if the head chef of a busy restaurant didn't have the right ingredients for the evening menu. What do you think would happen if she didn't have a plan for efficiently preparing all of the meals during the supper rush?
If you don't initiate your project properly, you might not have everything you need to meet your goals. And if you don't plan your project well, you might not meet your goals on time - or at all.
This book examines the importance of properly initiating and planning a project, and explores ways to make your initiating and planning efforts more effective.

Your project plan is complete. Tasks are clearly outlined, the schedule is in place, and the money is budgeted to the cent. You're getting ready to dig in and start the actual work.
You're feeling confident that the project is going to go exactly as planned.

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Facilitating Successfully: A Practical Guide (Business) 7 Apr, 2017

by Sorin Dumitrascu

( 33 )

₹ 449.00

What inspires you to be a better leader? Is it when you witness leadership in action? Maybe you've seen a dramatic turnaround in a sports team due to excellent coaching or a meeting of minds during a high- conflict team session at work. In today's environment of extremely fast change, being able to unify diverse groups is imperative to success. That's why having excellent facilitation skills is a major asset in any career. Acquiring the competencies of a top facilitator is both an exciting and challenging process. The objective of this book is to get you started on the path to being a facilitative leader.

You will become skilled to perform several tasks: define facilitation, explore the skills and characteristics associated with facilitation, gain awareness of the responsibilities of a facilitator, identify the facilitative factors that cultivate group success. Whether you are facilitating your own work, managing a one-time event, or coordinating within your own work group, improving your skills in this role is a critical building block to career excellence.

It's time to move forward in the facilitative process, beyond preparation and into your first direct communication with the entire group of participants. This journey plots the entire book of a meeting from the opening chapter to the final page. The section helps you separate meeting fact from meeting fiction, all the while telling the story of dynamic facilitative processes.

The topics explore: five fundamental principles for beginning a meeting, strategic intervention: when, why, and how action planning and ending procedures. If you master the principles and practices in the next three topics, you are well on your way to effective facilitative leadership. Take advantage of the "how to" segments in the section. Each requires a level of mastery to guide others to accomplish their mission.

A wise person once said, "The only way out is through." At some point as a facilitator, you will have to deal with challenging situations. In fact, periods of frustration, confusion, and even conflict are normal when working with a difficult problem or a lot of change. The degree to which you, as a facilitator, are willing to help a group through the tough stuff, is directly related to the success of your meeting or work group. In fact, it is one of your key functions. When people see a storm coming, they could: take cover and wait it out, change direction to move around the storm, put on rain gear and stay the book, get wet, and then decide on a book of action, complain about the weather.

Have you ever used a shoe heel instead of a hammer to put a nail in the wall? Both work eventually, but which is most effective? Which takes less time? Which is less frustrating? Which is easier to use? While improvising is necessary at times, an effective facilitator wants to get the job done quickly without sacrificing quality. He knows which tool is best for each situation. He also knows what is in his toolbox. In this book, you will explore a variety of facilitator's tools and formats designed to help your team or work group achieve its goal. See each section for a brief description of it.

Co-facilitation Techniques In Co-facilitation Techniques, you will explore the value of working with a partner to achieve team goals. Breakout Groups The Breakout Groups section demonstrates techniques to maximize individual participation and generate better solutions. Alternative Formats and Tools Alternative Formats and Tools provides some tips on interactive exercises to heighten team creativity and have some fun in the process.

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Organizational Behavior: A Practical Guide (Business) 7 Jul, 2017

by Sorin Dumitrascu

( 29 )

₹ 244.00

What ultimately determines the performance of an organization is the behavior of the people that make up that organization. It depends on what individual employees do, and on how they relate to and interact with one another.
So to help ensure an organization's business success, you can focus on promoting the types of individual behavior that will result in the achievement of the organization's goals. Before you can do this though, you need to understand the factors that influence individual behavior, perceptions, and attitudes.
To manage performance effectively, you need to start by recognizing that each employee is a person with a unique background and set of characteristics.
For example, employees' particular personality traits affect the ways they perform and interact with others in the workplace.
If you're familiar with these personality traits, it makes it easier to match employees to the right jobs and tasks. In turn, this can help employees perform to the best of their abilities and contribute to the overall success of your organization.
The ways employees perceive their work and organization typically affect their behavior. Positive perceptions generally lead to greater motivation. And when people are motivated, it's easier to engage them actively at work. So it's important for managers to pay close attention to their individual employees' perceptions and know what factors trigger certain perceptions.
Like perceptions, employees' attitudes to their work can have a dramatic effect on their job satisfaction and performance. Understanding the factors that affect individuals' attitudes is the first step in changing these attitudes.
In this course, you'll learn how understanding organizational behavior can benefit you and your organization. You'll also learn more about the personality traits that affect individual behavior, and about what affects individual perceptions and attitudes.
Understanding what drives individual behavior and how this affects performance in the workplace will equip you to manage employee performance better in your organization.

Organizations don't depend just on the work their employees do in isolation. They also depend on employees working together, interacting and combining their efforts in ways that support high-level business strategies and goals.
Effective collaboration and good group work are critical to an organization's success. So it's important to know what makes a group successful and to do what you can to remove any obstacles that prevent it from performing optimally.
In this course, you'll learn more about what a group is in the context of an organization, and about the internal and external factors that may affect group performance.
You'll learn why it's beneficial to understand group dynamics and the factors that affect group performance.
And you'll learn about the characteristics of effective groups.
For a group to be successful, it has to have the commitment of all its members and support from others, including management. And all group members need enough time to focus on their roles as part of the group, rather than other tasks taking up their time. So as well as learning about groups generally, you'll learn how to overcome resistance to the group and to collaboration, and how to resolve situations where group members have conflicting priorities.
Another important issue to address as part of managing group performance is conflict. In any group situation, some conflict is inevitable. But failing to manage negative types of conflict can prevent people from working together effectively, or at all.
So in this course, you'll learn about typical causes of group conflict. You'll also learn how to address group conflict, using a clear sequence of steps.

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