Sorin Dumitrascu

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About Sorin Dumitrascu

Sorin developed and delivered on management, project management, computer literacy, human resources, career development, soft skills for employees and even corrections incidents management.

Currently working as a prison service consultant, he is a certified trainer and project manager, holding a master degree in International Relations and Policy Making and a bachelor degree in Law and Public Administration.

Sorin coordinated during the last 10 years projects in the areas of rule of law, regional development and human resources.

He has more than 10 years of middle/senior managerial experience within the civil service (justice, corrections, internal affairs, training), private sector (project management, consultancy, training) and NGO (industrial relations, rural development).

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Books By Sorin Dumitrascu

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Developing Effective Negotiation Skills: A Practical Guide (Management Book 8) 12 Nov, 2020

by Sorin Dumitrascu

( 15 )

₹ 349.00

In the business world, skilled negotiation can be the difference between growth and failure. Effective negotiators develop a set of tools and the skills to guide them through their use in the negotiation process. In this course you'll learn how to prepare for negotiations and the skills necessary to communicate effectively for success. You'll also learn best practices for countering ineffective negotiation techniques and overcoming negotiation challenges.

Effective negotiators achieve their goals by reaching agreement. Your negotiating skills make the difference between success and failure. In this course you learn the importance of building and maintaining trust in negotiations. You'll be introduced to personality types, and how to handle emotions and interests during a negotiation. You'll also learn how to facilitate agreement by providing options and how to handle continued resistance. Finally, you'll learn how to close the negotiation.

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Organizational Behavior: A Practical Guide (Business) 7 Jul, 2017

by Sorin Dumitrascu

( 2 )

₹ 349.00

What ultimately determines the performance of an organization is the behavior of the people that make up that organization. It depends on what individual employees do, and on how they relate to and interact with one another.
So to help ensure an organization's business success, you can focus on promoting the types of individual behavior that will result in the achievement of the organization's goals. Before you can do this though, you need to understand the factors that influence individual behavior, perceptions, and attitudes.
To manage performance effectively, you need to start by recognizing that each employee is a person with a unique background and set of characteristics.
For example, employees' particular personality traits affect the ways they perform and interact with others in the workplace.
If you're familiar with these personality traits, it makes it easier to match employees to the right jobs and tasks. In turn, this can help employees perform to the best of their abilities and contribute to the overall success of your organization.
The ways employees perceive their work and organization typically affect their behavior. Positive perceptions generally lead to greater motivation. And when people are motivated, it's easier to engage them actively at work. So it's important for managers to pay close attention to their individual employees' perceptions and know what factors trigger certain perceptions.
Like perceptions, employees' attitudes to their work can have a dramatic effect on their job satisfaction and performance. Understanding the factors that affect individuals' attitudes is the first step in changing these attitudes.
In this course, you'll learn how understanding organizational behavior can benefit you and your organization. You'll also learn more about the personality traits that affect individual behavior, and about what affects individual perceptions and attitudes.
Understanding what drives individual behavior and how this affects performance in the workplace will equip you to manage employee performance better in your organization.

Organizations don't depend just on the work their employees do in isolation. They also depend on employees working together, interacting and combining their efforts in ways that support high-level business strategies and goals.
Effective collaboration and good group work are critical to an organization's success. So it's important to know what makes a group successful and to do what you can to remove any obstacles that prevent it from performing optimally.
In this course, you'll learn more about what a group is in the context of an organization, and about the internal and external factors that may affect group performance.
You'll learn why it's beneficial to understand group dynamics and the factors that affect group performance.
And you'll learn about the characteristics of effective groups.
For a group to be successful, it has to have the commitment of all its members and support from others, including management. And all group members need enough time to focus on their roles as part of the group, rather than other tasks taking up their time. So as well as learning about groups generally, you'll learn how to overcome resistance to the group and to collaboration, and how to resolve situations where group members have conflicting priorities.
Another important issue to address as part of managing group performance is conflict. In any group situation, some conflict is inevitable. But failing to manage negative types of conflict can prevent people from working together effectively, or at all.
So in this course, you'll learn about typical causes of group conflict. You'll also learn how to address group conflict, using a clear sequence of steps.

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Risk Management: A Practical Guide (Advance Book 6) 27 Jan, 2018

by Sorin Dumitrascu

( 53 )

₹ 349.00

As a manager, it can be a challenge to ensure your team's project is finished on time and within budget. Risks such as rising costs, new regulations, and volatile markets can all affect your project's goals. But what exactly is risk? A risk can be described as the combination of the likelihood and consequences of an event occurring. To mitigate or avoid these consequences, your organization needs to have an effective risk management strategy in place.
Risk management enables you to highlight the risks that your project is exposed to. It also allows you to develop a contingency plan to overcome them. Some of its main aims are to secure an organization's cash flow, to protect its reputation and resources, and to ensure projects stay within budget.
Risk management consists of a three-step process. First, you identify the potential risks to your project. Second, you assess the risks in terms of their probability and severity, and prioritize them accordingly. And third, you deal with the biggest risks to your project by creating an effective plan of action.
This course describes how to carry out the first step, identifying risks. You'll learn about the different risk identification techniques involved, such as root cause analysis and documentation reviews, and you'll find out when they should be used. You'll then examine one specific technique, brainstorming, in further detail. You'll learn how to prepare and conduct your session and manage group dynamics. You'll then have an opportunity to practice facilitating a brainstorming session in a simulated situation.
At the end of this course, you should be better able to identify risks to your project. And you should find it easier to overcome some of the challenges of conducting a brainstorming session.

There are four questions you must ask when assessing opportunities for your department or individual project.
The first question is, "What events would increase the probability of the opportunity occurring?" There are many variables you may be able to change with regard to an opportunity's likelihood.
The second question is, "How can we encourage those events to occur?" This involves deciding what actions to take to improve the chances an opportunity will come about.
Once an opportunity presents itself the third question is, "How can we capitalize on an opportunity that occurs?" Make sure you have the right resources in place to get the most benefit from the opportunity.
The fourth and final question is, "How will we know when the opportunity has occurred?" Set out triggers and a timeline to measure the opportunity's progress.

As a manager, you probably have to deal with risks from time to time in your organization. Some risks are negative and may pose a threat to your plans. Others have an upside and offer positive opportunities. Whatever type of risk you encounter, it's important to deal with both threats and opportunities in an effective way.
To help deal with risk effectively, you need to put a risk management - or RM - process in place. The first stage in this process is to identify the risks you're dealing with. Stage two is to assess the risks you've identified. And at stage three you deal with the risks. This course focuses on stage three of the risk management process - dealing with risk.
When dealing with risks, it's important to choose the most efficient and cost-effective response in each case.
This course describes various ways of responding to threats effectively. So, you'll be better equipped to manage threats when they do occur.
The course also outlines various responses you could consider when you encounter an opportunity. This should help you to seize opportunities and make the most of them.

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Communicating with Diplomacy and Tact: A practical guide (Strategic Book 8) 14 Nov, 2016

by Sorin Dumitrascu

( 4 )

₹ 349.00

Tact and Diplomacy
Have you ever said or done anything at work you later regretted? Maybe it caused embarrassment or loss of respect. Perhaps it even directly affected your job. Don't worry, you aren't the first person who's done this. But there are people who always seem to communicate with diplomacy and tact. What are the secrets to their success?
People who communicate with tact and diplomacy show sensitivity and respect to others. But that's not all. They also understand that each and every situation is different. The message has to be packaged according to who's receiving it and where the interaction takes place.
This course details the characteristics of tact and diplomacy so you may apply them in any situation. You'll learn how to communicate effectively with people by considering their communication style preferences. You'll explore how to do this in specific professional relationships with superiors, subordinates, coworkers, and customers. Once you've figured out the right thing to say, you'll also learn about the right places to say it.
Strategies for Communicating with Tact and Diplomacy
With tact and diplomacy, workplace relationships are nurtured and can develop into meaningful connections. Unfortunately, the opposite is also true. If communication is tactless or undiplomatic, relationships suffer – or may never even get off the ground. To communicate with tact and diplomacy, you need strategies, skills, and awareness. Too often, emotional reactions and misinterpretations get in the way of tactful and diplomatic communication.
In this course, you'll learn how to communicate and develop relationships with tact and diplomacy. You'll also be given the opportunity to apply specific guidelines in a realistic scenario.
In order to develop and nurture professional relationships, you first need to build trust and rapport. Building trust is about integrity and honesty, while building rapport means finding common ground with another person. An effective way to build trust and rapport is to communicate with tact and diplomacy.
Tact comes down to recognizing the sensitivity in a situation and ensuring that whatever you say is appropriate. It enables you to assert yourself, without offending anyone.
Diplomacy comes down to being "political" or "politically correct." It requires, for example, that you take account of an organization's corporate culture when communicating.
Even though tact and diplomacy are two distinct aspects of communicating, you need to bring both together to communicate effectively.
This course will introduce you to techniques that will help you to navigate conversations in a way that's sensitive and respectful. It will demonstrate proper timing and delivery when communicating. This will enable you to deliver messages tactfully and diplomatically, without sacrificing your reputation or professional relationships.
Delivering a Difficult Message with Diplomacy and Tact
How many times have you been stressed or concerned about delivering a message in the workplace? There will inevitably be difficult conversations in the workplace – either with your supervisor, a colleague, or subordinate – that you'll want to avoid. This may cause you to procrastinate or avoid issues.
Delivering a difficult message with diplomacy and tact will help prevent conflict and avoid hurting the other person's feelings. This, in turn, helps reduce any anxiety you may be feeling about delivering the difficult message.
There are two main types of difficult messages in the workplace. The first involves giving bad news and the second involves requesting a change in behavior of another person. Regardless of the context, it's best to carefully plan its delivery. You should prepare the key message in advance and practice the delivery of the message.

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Effective Business Meetings: A Practical Guide (Management Book 1) 13 Nov, 2020

by Sorin Dumitrascu

( 9 )

₹ 349.00

Meetings are among the most expensive forms of communication in today's business environment, so it's essential to make the investment worthwhile. No matter their format, effective meetings efficiently meet their objectives and encourage an atmosphere of open participation that's characterized by fairness and order.
Effective meetings begin with careful preparation. This course outlines a five-step process for preparing for effective meetings. First, you'll learn how to clarify the purpose and objectives of a meeting. Second, you'll learn how to determine if the meeting is required, or if a meeting alternative can fulfill the objectives. Third, you'll learn how to choose the best participants. Fourth, you'll learn how to create the agenda. And fifth, you'll learn how to prepare yourself and your participants for a successful meeting.
The next time you need to prepare a meeting, the methods introduced in this course will help you make the most of you and your participants' valuable time. By making your meetings as effective as possible, you'll work to conserve company resources, establish a reputation as considerate and efficient, and attract greater contributions from your attendees.

So why does one meeting succeed and another one fail? The reason could be that some meeting leaders are unsure of their responsibilities at each stage of a business meeting. Perhaps the meeting leader's opening comments set the wrong tone, or maybe the discussion lost focus and was allowed to drift.
There are different types of meetings, but most follow a similar trajectory. Whether it's a regular meeting or a task force meeting, the meeting leader should open the meeting with appropriate information and in the right tone. An effective meeting leader encourages full participation from the group to ensure the objectives are reached within the allotted time. To close the meeting, the leader summarizes the decisions arrived at and follows up on the actions that need to be taken.
This course covers the skills and lessons that will help you to fulfill the key responsibilities of a meeting leader at each stage of a business meeting. You will learn about opening a meeting properly and closing it in the correct way. The course also demonstrates how to facilitate good decision-making during a meeting, as well as how to manage time in a meeting.

How you feel about meetings will likely depend on your own experience – whether meetings you've attended were effective and efficient, or whether they were unfocused and out of control. But good meetings don't just happen. It takes a conscientious and ongoing effort to make meetings productive, worthwhile, and satisfying.
As a meeting leader, understanding the characteristics of effective business meetings will help you take positive, collaborative steps to address issues and make your own meetings more efficient, productive, timely, and enjoyable.
This course deals with appropriate ways to address common problems of business meetings. You'll learn about the value of conducting effective meetings and about practices to evaluate effectiveness. You'll discover how to intervene appropriately to address problems that occur during meetings, including issues of decorum and productivity problems. And you'll learn about how to handle the special challenges of virtual meetings.

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Developing Your Critical Thinking Skills: A Practical Guide (Management Book 3) 12 Nov, 2020

by Sorin Dumitrascu

( 18 )

₹ 349.00

Assumptions aren't inherently bad. They're necessary to help us make sense of our world. Our brains are bombarded with so much information we simply couldn't function if we didn't each have some basic premises to work from. That said, the critical thinker knows assumptions can get in the way of rational decision making. In this book, you'll learn how to use questions to identify and check assumptions, distinguish relevant facts from opinion, and seek perspectives from others in managing assumptions.

Arguments are an expected part of the critical-thinking process. Without them, you can't make well thought-out decisions or reach logical conclusions. You regularly make arguments because you want to make a point or move an issue forward. Your ability to recognize and evaluate their validity determines your aptitude for thinking critically. In this book, you'll learn how to identify arguments, recognize persuasion techniques, explore arguments for accuracy, precision, and logic, and make strong arguments of your own.

Drawing conclusions is about analyzing, and weighing the information, and sources that support taking action. It's about questions too. You can only be confident that your conclusion is sound when you've closely queried its clarity, accuracy, specificity, relevance, logic, and depth. In this book, you will learn how to recognize the critical-thinking activities associated with reaching a sound conclusion. Employ effective questions, use tools to help you conclude findings, and create an action plan for putting conclusions into practice.

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Assertive Communication: A Practical Guide (Advance Book 1) 3 May, 2017

by Sorin Dumitrascu

( 47 )

₹ 349.00

Do you sometimes feel that your professional style is too passive, too hesitant and weak? Or do you find yourself acting aggressively toward others in the workplace, being too critical and overbearing?
Do you wonder if there is another professional business style that might be right for you? The answer may well be yes. Many people find that an assertive style meets their professional needs. Others around you appreciate this solid, constructive approach. And you can feel in control using this style to deal with co-workers or even manage or supervise employees. The assertive style can be your win-win style.
Try the role of an assertive business professional. It can be the right style for you. You can find yourself acting proactively and dealing with others responsibly. What a great feeling. The good news is that you don't have to achieve this role by yourself. This course will give you tools to help. You will learn about: becoming an assertive professional, proactive listening strategies, constructive feedback strategies.
Do you sometimes feel trapped in the way you commonly act at work? Or even angry at others who act as though you're a nonentity or someone to be avoided?
How would you like to take the lead in developing the assertive professional style you've dreamed of having, one that lets you avoid traps and anger? It's up to you to decide when you want to take charge of your life.
You've reached the right conclusion when you decide that you're the best person to take the lead in developing your professional style. You can blossom as an individual when your actions form the foundation for an assertive style that you can build on and strengthen.
Your self-confidence will increase as you use the course's methods and guidelines to change your professional style to the style you've dreamed of having.
If you have an optimistic attitude, your efforts to develop your style can be both personally and professionally rewarding. The material covered in this course will give you the tools to help yourself. The three lessons are: Developing Your Assertive Style, Self-development Strategies, and Assertive Interactions.

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Customer Service Fundamentals: A Practical Guide (Business) 9 Jan, 2017

by Sorin Dumitrascu

( 13 )

₹ 349.00

Keeping customers satisfied and ensuring they return to your company requires that you're focused on your customers. To focus on your customers, you need to pay them your full, undivided attention and minimize interruptions to your interactions with them.
To focus on customers, you also need to connect with them. Finding commonalities helps establish connections, which are created and nurtured through communication and relationship building.
Finally, a positive and friendly attitude is helpful. By having a good attitude, you reduce stress in yourself and in others. You also need to offer positive solutions to customers' problems. In each case, either come up with a practical solution or validate and recognize the personal nature of the customer's problem.
Empathy enables you to connect with customers and build good relationships with them. Empathy involves listening to, understanding, and validating customers' feelings. Three techniques you can use to demonstrate empathy are to relate your own experience, reflect people's emotions, and to normalize their responses.
Relating your own experiences is a way of reassuring customers that you have some understanding of their situations, and places you on equal footing with them. To be effective, keep your stories brief and relevant.
Reflecting customers' emotions and problems back to them can be a very effective way to convey understanding and shows a desire to be helpful. As such, it is a good way to set distressed customers at ease and address their problems effectively.

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Agile Project Management: The PMI-ACP Certification Course (Strategic Book 4) 18 Jan, 2016

by Sorin Dumitrascu

( 46 )

₹ 349.00

Agile projects are characterized by the use of short work iterations and incremental development of products, made possible by focusing on business priorities and customer value. The course provides an introduction to common agile methodologies, describes the relationship between defined and empirical processes, and highlights the key difference in regard to the triangle of constraints of agile versus traditional methods.
Guidance on how to take steps towards adopting an agile project management approach for those who currently use a traditional, plan-driven methodology is included. The relevant section discusses some common myths and misconceptions about agile development approaches, identifies factors to consider when deciding whether to adopt agile practices, and explains the general agile practices that a company may want to adopt.
This course is intended for project managers, program managers, or anyone who wants to efficiently participate in agile projects. It is aligned with the Agile Certified Practitioner exam objectives developed by the Project Management Institute® and Certified ScrumMaster learning objectives.

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Cost Consciousness in the Workplace: A Practical Guide (Management Book 10) 11 Nov, 2020

by Sorin Dumitrascu

( 10 )

₹ 349.00

Workplace cost consciousness is every team member's responsibility from the bottom to the top. Being cost conscious helps your organization save money and ultimately stay in business over the long run. In this book, you will learn about how employees can contribute to cost control efforts by spending the organization's money wisely, including expenditures related to travel and entertainment, supply, vendor and facility costs.

Managing costs effectively is critical to business success and can help you avoid painful cuts. A business is unlikely to be as profitable as it could be if it doesn't adopt a cost-conscious culture. In this book, you'll learn how to identify cost management opportunities and how to get your team involved in the process. You'll also learn how you can save on personnel and overhead costs and about using practices like cost sharing and lean.

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Perseverance and Resilience: A Practical Guide (Management Book 2) 10 Jul, 2017

by Sorin Dumitrascu

( 16 )

₹ 349.00

Few people achieve lasting success in life without overcoming a few obstacles first. Consider the example of Walt Disney. As a young man, Disney was fired from his job at a newspaper because his boss thought he wasn't creative enough. His first film studio failed, leaving him bankrupt. And he struggled to release many of his now-classic films. But Disney persevered through all the setbacks he encountered and went on to build a billion-dollar entertainment corporation.
The qualities of perseverance and resilience demonstrated by Walt Disney are the same qualities you can use to be successful in the workplace. Perseverance and resilience help you cope with challenges such as losing your job, not getting the promotion you feel you deserve, losing a key customer, or missing an important deadline. By being perseverant and resilient, you're more likely to overcome such setbacks, rather than panic or give up.
This course outlines strategies for dealing with workplace setbacks. These strategies can help you rebound quickly from them, refocus on your goals, and ultimately succeed. This course also describes how you can learn to be perseverant and resilient, yourself. And it provides strategies you can use to enhance and develop your levels of perseverance and resilience. Adopting these strategies should boost your ability to cope with crises when they occur.
After taking this course, you should be in a better position to manage setbacks, challenges, and adversity at work using the techniques of perseverance and resilience you have learned.

Setting a challenging goal for yourself can be an extremely rewarding experience. It forces you to grow personally, and helps you to reap benefits that you may previously have thought unlikely. But few things are as frustrating as watching your best-laid plans come apart as a result of an unforeseen obstacle. That's why you need to persevere and overcome any setbacks in order to achieve your goal.
To achieve your targets and objectives, you need to set an inspiring goal that will help you to stay motivated. Remember that no matter how determined you may be, you should also be prepared for possible setbacks along the way. And bear in mind that the ultimate test of your perseverance and resilience will be your ability to deal effectively with, and overcome, any obstacles you encounter.
In this course, you'll learn how to set inspiring goals that will give you a sense of direction by making them measurable, achievable, purposeful, and specific. You're more likely to succeed in your goal if it's energizing and well planned. You'll then discover how to anticipate setbacks by listing potential obstacles, categorizing and prioritizing them, and then identifying the key obstacle.
Finally, you'll examine how to overcome obstacles by recognizing where your plan went wrong and by reaffirming your abilities. This process also involves refocusing on your goal, and resuming with a new plan of action.
By following the guidelines in this course, you'll be better able to proactively anticipate and plan for possible difficulties. And you'll have a greater chance of overcoming obstacles and achieving your goal by using perseverance and resilience.

When was the last time you experienced a setback or failure? In all walks of life, every person will meet with disappointment at some point. An even greater failure, however, is to leave these setbacks unassessed. Those who don't accurately dissect their errors are likely to make them again.
To persevere beyond a setback, you must analyze it to find its root causes. You'll benefit from dissecting what went wrong and why it went wrong. From there you can realize the changes needed to avoid the same fate again.
A setback can linger in people's minds such that they allow it to define them.

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Managing Performance Problems: A Practical Guide (Management Book 5) 23 May, 2017

by Sorin Dumitrascu

( 10 )

₹ 349.00

How do you know if one of your employees is underperforming? And at what point does this become a real problem? Managers, supervisors, and business leaders must be able to intervene before employee performance issues hamper the success of their organizations.
Performance problems in the workplace can be isolated incidents or symptoms of deeper patterns. It can be easy to miss these problems or to underestimate their impact. However, various indicators – such as employees missing deadlines or regularly being late for work – can alert you to possible performance issues and help you decide whether they constitute genuine performance problems.
As a manager, you should have warning systems in place so you can detect potential performance problems early. If you avoid problems before they grow, you can prevent them from having serious consequences – for your organization and often for the employees involved.
In this book, you'll learn how to detect a performance problem as early as possible. You'll find out how to identify genuine performance problems and the sources of information that can help you do this. You'll then find out how to determine a performance problem's nature and its seriousness. Finally, you'll learn how to accurately diagnose the causes of the problem, which is essential if you're to formulate an appropriate response.

Telling employees that their work doesn't meet the required standards or that they're underperforming isn't an easy task. A direct report who's not performing well could be a friend or someone who's highly emotional, making the job even harder. Many managers and supervisors are tempted to avoid it, until it's too late to fix the problem.
In this book, you'll learn about the benefits of handling minor to moderate performance problems early on, as they arise. You'll also learn how to identify an appropriate level of intervention, based on how pervasive or serious a performance problem is.
Once you've identified the type of intervention that's called for to address a performance problem, you need to handle the issue appropriately. In this book, you'll learn about the sequence of steps you should follow to communicate performance issues to employees, with practical examples of how to do this sensitively and effectively. You'll also be given the opportunity to practice this type of communication yourself in a simulated situation.
Finally, you'll learn about both fast fixes and long-term solutions to different types of performance problems.
Ultimately, this book should help you improve employees' performance and morale, benefiting both them and your organization.

Suppose you're the manager of an employee who's been arriving at work over 20 minutes late nearly every day. You've explained that this is a problem, but the employee continues arriving late. It's time to take action. If an employee continues failing to meet expectations, it's important to take decisive steps, rather than waiting for the problem to escalate further.
If you don't take action in response to repeated performance problems, the problems are likely to become more entrenched.
Failing to act may also undermine your authority, or make it appear to other employees that undesirable behavior is actually acceptable.
Finally, if you don't act, it may be much harder to take necessary and more drastic action later. For example, the employee who always arrives 20 minutes late in the mornings begins to take longer lunches and sometimes fails to return to the office. He offers no explanation. If you have no records of the previous problems or of formal steps you took to address them, it may be hard to justify dismissing the employee.
When a performance problem persists, what's required is progressive discipline.

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