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Upstream: How to solve problems before they happen Kindle Edition
"Upstream contains research and storytelling that informs, engages and, above all, entertains. If you want to stop firefighting problems and prevent them from happening in the first place, then you should read what Dan Heath has to say." —Charles Duhigg, New York Times bestselling author of The Power of Habit and Smarter Faster Better
“Upstream draws on examples from across the spectrum, from sport to business. But Heath is clever enough to focus on significant societal issues, such as sexual harassment, climate change, and school shootings, which gives the book a substantial feel that some more superficial problem-solving manuals lack.” —Financial Times, Best Book of the Month
“Psychology meets neuroscience and self-help in this engaging study by business writer Heath. . . . A smart, provocative book that guides readers to better decision-making when confronting seemingly intractable problems.” —Kirkus Reviews
“[An] elegant manifesto . . . With the frenetic pace of modern life, Heath observes, it’s easy to become accustomed to putting out fires instead of looking for the spark that’s igniting them. . . . This is a pragmatic guide for those seeking big changes on either an individual or organizational level.” —Publishers Weekly
“Heath presents a convincing argument for shifting resources ‘upstream’ and focusing on prevention rather than cure.” —Booklist
PRAISE FOR THE POWER OF MOMENTS:
"I read this cover to cover and learned something new on each page. Beautifully written, brilliantly researched—I'm recommending it to everyone I know!"—Angela Duckworth, New York Times bestselling author of Grit
“The most interesting, immediately actionable book I’ve read in quite a while. I walked away with new ideas for motivating employees, delighting customers, engaging students, and even planning family vacations. If life is a series of moments, the Heath brothers have transformed how I plan to spend mine.”—Adam Grant, New York Times bestselling author of Give and Take, Originals, and Option B with Sheryl Sandberg
“A sincere introduction to how readers can shape and improve the peaks in their own experiences. Infused with positivity and enthusiasm . . . Readers hungry for a bigger slice of life will find this book valuable. Heuristic advice and life-affirming direction form a gratifying combination in this motivational handbook.” —Kirkus
“This terrific book is bursting with practical insights and memorable stories on every page. It's as relevant to product designers and meeting planners as it is to teachers and parents. I've already put many of its novel suggestions to work. Don't miss it.”—Eric Ries, author of bestselling author of The Lean Startup, The Startup Way --This text refers to the hardcover edition.
About the Author
- ASIN : B07VMVZ9MN
- Publisher : Transworld Digital (5 March 2020)
- Language: : English
- File size : 2827 KB
- Text-to-Speech : Enabled
- Enhanced typesetting : Enabled
- X-Ray : Not Enabled
- Word Wise : Enabled
- Print length : 301 pages
- Page numbers source ISBN : 1982134720
- Best Sellers Rank: #25,599 in Kindle Store (See Top 100 in Kindle Store)
- Customer Reviews:
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Top reviews from India
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A fascinating book. While reading it, I thought it wobbled a bit in the middle, but picked up well & ended with deep learnings.
This is why you MUST get this book:
- It's a nice & light read vs many of the heavy books I recommend 🙂
- The principal concept is to investigate, act, think AHEAD of occurrences.
- Ask "Why do these things happen" vs "Oh, that's the way it is. (The Expedia example is brilliant).
- Why solutions need to VERY carefully thought of. The "Cobra Effect" case is stunning.
- So many real-life cases of how careful study & planning has WORKED. The example of the Katrina Disaster Management plan deserves a standing applause.
- I learned a great productivity trick! It is to “score" meetings.
- The Boston Sidewalk repairs case is brilliant.
- How the concept of Upstream applies to Spam-Mails, Mentoring young mothers, handling student-teacher relationships and more.
- The Carpet Entrepreneur's moment of truth is stunning and scary 🙂 It's inspiring how the entrepreneur pivots!
- It's a solid, productive, self-help Book.
The author prescribes Upstream and Downstream for resolving the problems. Upstream is to identify the problems before it occurs – in normal terms we could say it’s about Proactive way of identifying the problem and resolving. Downstream is once the problem is occurred, it is resolved. The upstream focuses on the early warning sings, use of system thinking, and directions. In case of Downstream is about reacting, where a hero resolves the problem.
Hurdle for the upstream thinking
Problem Blindness: This occurs when we believe that it is normal - Story of the Sexual Harassment case in 1975.
Lack of Ownership: The author narrates a story of car seat belt
Tunneling: The story of how a nurse solved a problem every 90 min in average
Thought Provoking for Upstream:
How will you unite right people - Surround the problem, use data for learning?
How will you change the system - Look for the system change
Where can you find a point of leverage – Start with target a small population, event and data set etc.
How will you get early warning of the problem – Look for the historical patterns to inform your predictions, maneuvering etc.
How will you know what you’re succeeding - Use of paired measure
Who will pay for what does not happen – Create closed feedback loops to continuously improve.
Top reviews from other countries
As per previous Heath Brother books, there are loads of great stories. The author introduces characters doing work that is often not glamorous or well financially rewarded, but nonetheless incredibly important.
Some insightful examples that stuck in my head are:
- The story of why the travel website Expedia got to 20 million people calling them up for their itinerary before they started to take positive action
- The story of the school that drastically reduced drop out rates by letting go of a flawed tough-love approach.
And the fascinating story of how some nations have allowed their rate of C-section births to the level it has become a health problem.
To mess with a quote from Henry Thoreau, do we want to spend our time hacking away at the leaves of a problem or do you want to be someone striking at its root?
Overall, the idea that resonated with me the most is that you can’t help a thousand people until you understand how to help one. And the best way to do that is to see the problem up close so that you really understand it. To have a big impact, we need to start small.
It is instantly engaging and highly thought-provoking, and I am applying the thinking already in my life and recommend this to anyone looking to break out of the rut and ride on the road above.
Reviewed in Australia on 24 December 2020