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  • Plan Coverage - Extended Warranty covers all defects and malfunctions as covered in a standard manufacturer?s warranty. It does not cover any physical or liquid damage, accessories, consumables, or parts not covered under standard manufacturer warranty. Service may be availed as many times as required, however, the coverage amount is limited up to the invoice value of the device.
  • Repair or Replacement Guarantee: We understand that you cannot stay without your device for a long time; hence we guarantee that your device will be repaired and returned to you in a specified amount of time. If we cannot repair the device within time, we will give you a replacement free of cost.
  • All Costs are Covered: Whether it is costs of repairs, labor, transportation, or taxes, we cover all the charges associated with repairing your device. You pay nothing. This program is completely cashless with no hidden fees or charges. Products that carry a manufacturer's warranty valid in India for at least 1 year at the time of purchase are eligible for this plan. The plan can be purchase within 9 months from the product purchase date & refurbished products are not covered.
  • No Questions Asked hassle-free plans: We promise to cover your device & appliance. So, if it is not working, it is our responsibility to fix it. No questions will be asked about how it is not working at the first place. That is why we service 99.4% of the services raised against our protection plans. To ensure a hassle-free experience, we either provide free Pick & Drop for your devices or send an expert engineer to your home for repairs.
  • Email Delivery of Activated plans: To save paper, we deliver your plan details via email only. Secondly, your plan is activated as soon as you buy it, you only need to fill in your device details to generate a certificate of protection. Most importantly, raising a repair request is super easy. All you need to do is visit our website or call our toll-free number - 1800 220 506.

2 Years Extended Warranty

from Onsite Electro Services Private Limited
  • Plan Coverage - Extended Warranty covers all defects and malfunctions as covered in a standard manufacturer?s warranty. It does not cover any physical or liquid damage, accessories, consumables, or parts not covered under standard manufacturer warranty. Service may be availed as many times as required, however, the coverage amount is limited up to the invoice value of the device.
  • Repair or Replacement Guarantee: We understand that you cannot stay without your device for a long time; hence we guarantee that your device will be repaired and returned to you in a specified amount of time. If we cannot repair the device within time, we will give you a replacement free of cost.
  • All Costs are Covered: Whether it is costs of repairs, labor, transportation, or taxes, we cover all the charges associated with repairing your device. You pay nothing. This program is completely cashless with no hidden fees or charges. Products that carry a manufacturer's warranty valid in India for at least 1 year at the time of purchase are eligible for this plan. The plan can be purchase within 9 months from the product purchase date & refurbished products are not covered.
  • No Questions Asked hassle-free plans: We promise to cover your device & appliance. So, if it is not working, it is our responsibility to fix it. No questions will be asked about how it is not working at the first place. That is why we service 99.4% of the services raised against our protection plans. To ensure a hassle-free experience, we either provide free Pick & Drop for your devices or send an expert engineer to your home for repairs.
  • Email Delivery of Activated plans: To save paper, we deliver your plan details via email only. Secondly, your plan is activated as soon as you buy it, you only need to fill in your device details to generate a certificate of protection. Most importantly, raising a repair request is super easy. All you need to do is visit our website or call our toll-free number - 1800 220 506.
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  • Plan Coverage - Extended Warranty covers all defects and malfunctions as covered in a standard manufacturer?s warranty. It does not cover any physical or liquid damage, accessories, consumables, or parts not covered under standard manufacturer warranty. Service may be availed as many times as required, however, the coverage amount is limited up to the invoice value of the device.
  • Repair or Replacement Guarantee: We understand that you cannot stay without your device for a long time; hence we guarantee that your device will be repaired and returned to you in a specified amount of time. If we cannot repair the device within time, we will give you a replacement free of cost.
  • All Costs are Covered: Whether it is costs of repairs, labor, transportation, or taxes, we cover all the charges associated with repairing your device. You pay nothing. This program is completely cashless with no hidden fees or charges. Products that carry a manufacturer's warranty valid in India for at least 1 year at the time of purchase are eligible for this plan. The plan can be purchase within 9 months from the product purchase date & refurbished products are not covered.
  • No Questions Asked hassle-free plans: We promise to cover your device & appliance. So, if it is not working, it is our responsibility to fix it. No questions will be asked about how it is not working at the first place. That is why we service 99.4% of the services raised against our protection plans. To ensure a hassle-free experience, we either provide free Pick & Drop for your devices or send an expert engineer to your home for repairs.
  • Email Delivery of Activated plans: To save paper, we deliver your plan details via email only. Secondly, your plan is activated as soon as you buy it, you only need to fill in your device details to generate a certificate of protection. Most importantly, raising a repair request is super easy. All you need to do is visit our website or call our toll-free number - 1800 220 506.
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Viomi SE Robotic Vacuum Cleaner and Mop with Intelligent Laser Navigation, 2200Pa Strong Suction, 200ml Smart Water Tank, 3200mAH Long Lasting Battery, Works with MiHome App (Black)

4.2 out of 5 stars 1,390 ratings

Great Indian Festival
-60% ₹15,990
M.R.P.: ₹39,999
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Viomi SE - Black

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Brand VIOMI
Colour Black
Controller Type App Control
Battery Cell Composition Lithium Ion
Are Batteries Included Yes

About this item

  • 🌟 [STRONG 2200Pa SUCTION] - Variable suction strength that can be controlled from the Xiaomi Mi Home app. The Japan-made Nidec brushless motor with high power and powerful performance, to thoroughly clean the room without any dead spots. The air blower upgraded the rotate speed up to 15000 r/min to improve cleaning efficiency.
  • 🌟 [3200mAh BATTERY] – Cleans your entire house in one go, upto 2150sqft. Got a bigger house? No worries, with the recharge and resume function, your SE will get back to work right where it left off. South Korea’s Samsung lithium-ion battery has upgraded the battery life by 20%, which can be used for 120 minutes at a time.
  • 🌟 [2 in 1 HYBRID TANK] - The 300ml large dust box and 200ml water tank can quickly collect the floating soil, dust, hair, debris, etc. on the ground. The robot can sweep, vacuum, and mop together.
  • 🌟 [Y-PATTERN MOPPING] - The intelligent Y-type mopping integrates AI smart algorithms, which can simulate manual cleaning and two-way cleaning with higher cleaning coverage.
  • 🌟 [LiDAR NAVIGATION] - 100% accuracy and coverage of cleaning in your house. Anti-collision sensors, anti-drop sensors, and wall sensors for smart navigation. Total 12 different types of smart sensors.
  • 🌟 [INTELLIGENT ZONING] - Create No-Go zones, virtual walls, area-wise cleaning schedules, etc. from the Xiaomi Mi Home app. Multi floor mapping for upto 5 floors.
  • 🌟 [PAN INDIA SERVICING NETWORK] - Service centres available in Mumbai, Bangalore, Hyderabad, Delhi, Pune, Ahmedabad, Chennai, Kolkata, Goa, Chandigarh, Jaipur, Lucknow, Trivandrum, Bhopal, Coimbatore , Cochin , Vijayawada , Madurai , Vizag, and Patna. More cities to be added soon.
  • 🌟 [Package Content] - 1xCleaning Robot, 1xCharging Dock, 1xPower Adaptor, 1xReusable Wet Mop, 1xReusable Semi-Wet Mop, 1xMop bracket, 1x2-in-1 tank, 2xSide Brushes, 1xCleaning tool, 1xProduct Manual.

Customer ratings by feature

Suction power
4.3 4.3
Remote Control
4.2 4.2
Battery life
4.1 4.1
Easy to use
4.1 4.1

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Product Description

SE
Suction
LDS
Cleaning
Specification
Viomi SE Robot Vacuum-Mop Viomi V3 Robot Vacuum-Mop Viomi S9 Robot Vacuum-Mop (White) Viomi S9-UV Robot Vacuum-Mop (Black)
Viomi SE (Black/White) Viomi V3 Viomi Alpha S9 (Black/White) Viomi Alpha S9-UV (Black/White)
Suction Power 2200Pa 2600Pa 2700Pa 2700Pa
Battery Capacity 3200mAh (Upto 2150sqft in about 120mins) 4900mAh (Upto 2700sqft in about 180mins) 5200mAh (Upto 3000sqft in about 220mins) 5200mAh (Upto 3000sqft in about 220mins)
LiDAR Navigation and No-Go Zone/Virtual Wall Features
Dustbin Capacity 300ml 550ml 300ml 300ml
Water Tank Capacity 200ml 550ml 250ml 250ml
Auto Dirt Disposal, Disposable Dirtbag Capacity ✓ , 3 Litre ✓ , 3 Litre
UV Sterilization
Intelligent Zoning, Multi Floor Maps, Electric Water Flow Control, Y-Pattern Mopping
After Sales Support
Package Content 1xCleaning Robot, 1xCharging Dock, 1xPower Adaptor, 1xReusable Wet Mop, 1xReusable Semi-Wet Mop, 1xMop bracket, 1x2-in-1 tank, 2xSide Brushes, 1xCleaning tool, 1xProduct Manual 1xCleaning Robot, 1xCharging Dock, 1xPower Adaptor, 1xReusable Wet Mop, 1xReusable Semi-Wet Mop, 2xDisposable Mops, 1xMop bracket, 1x2-in-1 tank, 1x550ml Water Tank, 1x550ml Dustbin, 2xSide Brushes, 1xCleaning tool, 1xProduct Manual 1xCleaning Robot, 1xAuto Disposal Station, 3xDust Bags, 1xPower Adaptor, 1xReusable Wet Mop, 10xDisposable Mops, 1xMop bracket, 1x2-in-1 tank, 2xSide Brushes, 1xCleaning tool, 1xProduct Manual 1xCleaning Robot, 1xAuto Disposal Station, 3xDust Bags, 1xPower Adaptor, 1xReusable Wet Mop, 10xDisposable Mops, 1xMop bracket, 1x2-in-1 tank, 2xSide Brushes, 1xCleaning tool, 1xProduct Manual
s

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Customer reviews

4.2 out of 5 stars
4.2 out of 5
1,390 global ratings

Top reviews from India

Reviewed in India 🇮🇳 on 24 July 2021
Style: Viomi Alpha S9 - BlackVerified Purchase
Customer image
5.0 out of 5 stars The best self-disposing robot out there in 2021
By Pranav on 25 July 2021
Now thats a loaded title, but I think that this bot justifies it. Surely I haven't bought every single robot out there and put them to a scientific test (but I have read innumerable reviews for many/most of them) and finally settled in on this one, the Viomi S9. To get into this feature set (self-disposal) today (2021 July) you have to pay considerably more - nearly twice as much for the Roombas or about the 1.5x as much for the Ecovacs combination. And even then then the Roobas come with some major disadvantages (need 2 devices for vacuuming and cleaning, and AFAIK, they cannot navigate in a dark room). As such the real question here is basically this - does this bot deliver a satisfactory experience on the various features it claims at what appears to be a significant discount to the prices of other options?

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- Pros -
---------
++ Vacuuming and mopping performance is good ++
I used the quiet mode (weakest of 3 suction modes) for vacuuming and found it to have sufficient suction already for typical household dirt like hair, dust, small pieces of paper etc. The sound at this mode is like that of a hairdryer running at low-medium and definitely tolerable. The vacuuming proceeds at roughly 1.3 squared meters per minute.

Mopping: I used Level 2 (medium) and Level 3 (maximum water usage) for mopping and both work fine. Mop wont clean older dry stains in one pass, but repeating the mopping over an area definitely removes it after 1-2 attempts. S mode is sufficient to clean in my opinion (though Y-mode supposedly gives better cleaning). While I haven't tested it specifically it appears that one filling of the water tank will last ~1600-2000sq ft or more with Level 2 water usage set (which is definitely enough for the mopping).

Auto waste disposal from the robot to the base station also works reliably.

++ Navigation is robust ++
Once the map has been created the robot is very robust in its navigation. It was able to dock successfully with the base station every single time, even when I left less than the recommended clearance around the docking station. If picked up and displaced by hand its capable of returning back to the base station on its own (after the map has been created for the first time) if you press the return to home button on the robot or in the app.

It is not affected by randomly appearing/disappearing objects - like walking humans, bean bags, chairs etc being moved around after forming the map for the first time.

The anti-drop feature too has worked perfectly every single time I tested it by letting the mop wander off from a ledge - while I was always ready to catch it should it fall, I never needed to (though it mentally always feels a little worrying to see the robot reach the edge of a ledge about 7 ft from the ground - since a fall would basically mean irreparable destruction. But it has always stopped/backed off safely)

++ Battery and recharging ++
A full recharge of the battery takes about 2.5-3 hours. The robot will return to its base station automatically if its running out of battery and then once topped up with power, will resume its original plan
Vacuuming seems to consume about 1% battery for every 2 squared meters (which takes about 1.5 minutes for our house) at the quiet suction mode (which is sufficient for our needs). I haven't checked battery with mopping enabled.

++ Misc. features ++
Scheduled cleaning, multiple maps supported (not sure how many - but at least 2 are supported). Multiple virtual walls and no-go areas work reliably. The robot/app supports point and area cleaning as well as cleaning just the wall-floor edges.

---------
- Cons -
---------
>> Robot silliness when power is lost on the base station
As it stands, with the the latest firmware in place, the robot will leave the base station when there is a loss of power (power-cut) - it seems that the robot does not "remember" that it was already docked when the power was lost, and so starts searching for the dock when it (the dock) looses power. I work around this by turning off the robot when its close to the dock and doesn't need recharging (you cant turn off the robot when docked - appears to be a safety feature).

I am told by the customer care that they expect a fix for this issue soon - potentially within a month. Its not a deal breaker, but is a definite annoyance on a device/system this expensive.

>> Cleaning reach
While not a big deal for me personally, I think its something every buyer would like to know - in this model the mop (or the vacuum) is not as "wide" as the body of the robot. This means that when mopping close to the wall, the mop will not be able to reach the 3-5 cm of the floor closest to the wall. This is not a problem during vacuuming because the spinning brush "sweeps" the dirt from the edges to the "mouth" of the vacuum (near the walls the robot always moves such that the wall is on its right side so that the brush on the right can be used to "sweep")

Also, if your house has a lot of double edged walls (edges like ¯¯|__ when seen from above) then the cleaning around such edges may not be effective since the brush may not reach the inner edge properly. At the outer edge too, about 2-5 cm strip may not be "swept" as the robot tries to avoid the edge and then find the wall again. Obviously this is a small nit pick for me, but hey, its an expensive robot so you need to know what you are paying for.

>> Misc
The disposable mop cloths (looks be a fiber-paper composite) are not useful. They dont touch the floor at all points reliably and thus have poor mopping performance and occasionally leave streaks on the floor. I used two of them and have no plans of using the other 8. The reusable mop (microfiber, 1 pc) on the other hand cleans well.

My sister also reported that clearing a map cleared both maps we had saved until then for different floors. We havent checked if this was an issue with the app, or if she mis-clicked some option.

--------
- Tips -
--------
1. Get a second mop plate (and one or more additional reusable mop cloths). If you have a dusty house then you may want to change the mop cloth when about half the mopping is done. This process involves taking out the mop plate and removing the mop cloth, running it under water to clean the dust/dirt , reattaching it to the mop plate and sliding it back into the back of the robot under the water tank. Now if you have a second mop plate, then you dont have to remove and re-attach the cloth - you can simply slide in the second mop plate with the new mop reusable cloth attached on it. To me this is a definite quality of life improvement.

2. Wet the mop cloth when/after attaching it to the mop plate before sliding it under the robot. This ensures good mopping from the get go, instead of waiting for the water pump to wet the mop which takes a few seconds after starting mopping and will leave the first few meters of mopping insufficiently wet. If you are wetting the mop, you can also add a few drops of cleaning fluid (dont add it into the water tank, since its not rated for it) directly to the cloth if you need it (you may also spray the cleaning fluid on the floor if you need more).

3. The Mi Home app used to control this robot needs a bunch of permissions to work well. If you are having trouble connecting to the robot for the very first time, make sure your phone's Bluetooth is on and your Wi-Fi network has internet access.

---------------------
- Overall verdict -
---------------------
Despite the couple of flaws I noted above, the Viomi S9 definitely met my expectations even if its expensive. I got it for my mother who is finding it hard to bend over occasionally and this looks to be successful in taking over the sweeping and mopping duties from her in this pandemic. There is definitely a learning curve, particularly for older people in using the app and getting familiar with all the various options, but the robot has been reliable in its functioning and I'm happy with the purchase so far (about a month of use). If it lasts a few years, I'd consider it a good buy for my needs.
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Reviewed in India 🇮🇳 on 14 August 2021
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M.
5.0 out of 5 stars Preis Leistung sehr 👍
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