To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I purchased this mattress and after using it for more than 3 months I started feeling pain in my upper back side. I think we do not know if a mattress suits us unless we start using it. I actually purchased this mattress by reviewing the comments / rating in amazon and later realized that the wakefit team is following up with the customers for a better rating instead of accepting genuine rating and working on it. This definitely gives false impression to customers and may impact the trust factor in the long run. I think it is advisable that you better experience/feel a mattress before purchasing it by visiting a near by store and then decide if it suits you or not. Better ask for return policy as well in case you want to return it after using it for 10 days, which is being accepted by majority of the mattress shops. Because it is not the problem of loosing money, but catching up with new health issues to your body(like back pain). Getting rid of these pains is not as easy as reselling a mattress.
The mattress is poor quality and the measurements are inaccurate. the edges are not properly aligned with the finishing and quality is of a very inferior cheap product. the manufacturer first gave me a wrong size matress and after multiple days of delay he replaced which again is of poor quality and now the manufacturer is refusing refund claims. dont buy!!! Update: Ankit from wakefit reached out to me and offered to resolve and take care of any quality issues. Happy with his customer focus. Customer service and delivery specially outside Bangalore needs lot of improvement
I purchased this mattress in May 2017, so it's been a good two and a half years since I'm writing this review. Despite all the good reviews, I personally think its claims to be an orthopaedic mattress is an exaggeration as it is extremely soft and spongy, and tends to sink in when we sleep over it. So you simply cannot use it for visitors who have bone aches, the very purpose it claims to be made for. Moreover, you cannot use it for any naps during pregnancy, as your waist gets heavy during the third trimester and your body will tend to sink into the mattress, making it extremely difficult, if not impossible, to get out of the bed without someone's help. A little harder or a firm base will wonderfully solve the purpose for which it is made. However if you have kids, they will absolutely love the mattress, and even play and bounce over it. We had two of our friend's teens sleep over it and they said it's the best mattress they've ever slept over. We now plan to use the mattress for our children.
The mattress comes in with a zip cover to it, so maintenance is easy.. I purchased it for 11,333 bucks back then, the price has now dropped to 8,874 rupees, and my personal opinion is that the price should be no more than 8k. So taking off two stars- one for an exaggerated price and one for it's orthopaedic claims.
I must note that the seller is courteous- he called me up after about two months of purchase of the mattress and asked for feedback, a good thing to do. However, he then requested me to give him a 5-star over Amazon, so that gives you a hint on how they've probably managed to get so many 5-star ratings ;). One more note, I must appreciate the delivery agent who came in to drop the parcel. We had our lift maintenance work going on at the time he came in, and he had to climb up 5 floors (that is a total of 10 fleet of stairs!!). I missed his call, and yet he made it upstairs carrying the mattress over his shoulders! I could see he was famished by the time he reached upstairs, and yet politely refused to take a tip saying he was simply doing his job, rather requested for some plain sherbet to be served to him as he was sweating. I was astounded at his dedication, and I hope he's making a good pay somewhere.
I think wake fit earns paid reviewz and rating..i dont understand how this mattress got such higher ratings on Amazon and other sites too.. It is worst ever mattress..big big disappoint... Lost my hard earned money Rs.10000 ... My wife absolutely not satisfied .. No grip on this mattress..if u r a couple plz dont buy this..it will spoil your married life.. May be good to sleep on but not even 1% good for couples.. Very slippery cover.. When u stand on your knee all your 100% body weight transferred on your knee and u cant bear this even 1 min... LOST SEX LIFE DUE TO THIS MATTRESS and now they denying to return because i purchased from amazon.. They have 100 nights trial policy only if we bought mattress from wakefit directly also no warrantry for those who purchased from AMAZON.. I M GOING TO CONSUMER COURT..
This is not a comfortable mattress. Orthopedic mattress should be a little hard but this is very soft. My parents got a severe back ache after using this. If a person want soft mattress in the name of orthopedic then he can go for it but if someome want a real orthopedic then this is not the one.
People generally don't use a mattress only to sleep, we sit, read, watch tv if you have one in your bedroom. This mattress provides ZERO SUPPORT for these things. If a person sits on it, you completely sink into the mattress, making it difficult to get up and out of it, if you're feet aren't touching the ground. Also if you you're sitting and want to scooch to the other side of the bed to make room for someone else to sit it's extremely difficult for a person of average fitness to do so, cos everytime you put your weight on the mattress it just sinks. Considering having spent 14k and used it for more than 14months. I would advise you to skip it. Honestly, this mattress is only good if you're sleeping, which is the bare minimum requirement of a mattress. Not being able to experience this mattress in-store and not having a physical store and having only an online store, one is left wondering if the company would actually honor their promises they make to assure customers of their products and services to boost sales. I would recommend you to go and buy a mattress in-store if you live in a metropolitan city.
Also after you've struggled to put the bedsheet on the mattress and you climb on top of it knee first, the bloody bedsheet comes undone from the edges. It is an absolute nightmare.