To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
The mattress is poor quality and the measurements are inaccurate. the edges are not properly aligned with the finishing and quality is of a very inferior cheap product. the manufacturer first gave me a wrong size matress and after multiple days of delay he replaced which again is of poor quality and now the manufacturer is refusing refund claims. dont buy!!! Update: Ankit from wakefit reached out to me and offered to resolve and take care of any quality issues. Happy with his customer focus. Customer service and delivery specially outside Bangalore needs lot of improvement
I purchased this mattress in May 2017, so it's been a good two and a half years since I'm writing this review. Despite all the good reviews, I personally think its claims to be an orthopaedic mattress is an exaggeration as it is extremely soft and spongy, and tends to sink in when we sleep over it. So you simply cannot use it for visitors who have bone aches, the very purpose it claims to be made for. Moreover, you cannot use it for any naps during pregnancy, as your waist gets heavy during the third trimester and your body will tend to sink into the mattress, making it extremely difficult, if not impossible, to get out of the bed without someone's help. A little harder or a firm base will wonderfully solve the purpose for which it is made. However if you have kids, they will absolutely love the mattress, and even play and bounce over it. We had two of our friend's teens sleep over it and they said it's the best mattress they've ever slept over. We now plan to use the mattress for our children.
The mattress comes in with a zip cover to it, so maintenance is easy.. I purchased it for 11,333 bucks back then, the price has now dropped to 8,874 rupees, and my personal opinion is that the price should be no more than 8k. So taking off two stars- one for an exaggerated price and one for it's orthopaedic claims.
I must note that the seller is courteous- he called me up after about two months of purchase of the mattress and asked for feedback, a good thing to do. However, he then requested me to give him a 5-star over Amazon, so that gives you a hint on how they've probably managed to get so many 5-star ratings ;). One more note, I must appreciate the delivery agent who came in to drop the parcel. We had our lift maintenance work going on at the time he came in, and he had to climb up 5 floors (that is a total of 10 fleet of stairs!!). I missed his call, and yet he made it upstairs carrying the mattress over his shoulders! I could see he was famished by the time he reached upstairs, and yet politely refused to take a tip saying he was simply doing his job, rather requested for some plain sherbet to be served to him as he was sweating. I was astounded at his dedication, and I hope he's making a good pay somewhere.
Softer than expected. Sinks more than required. In a 6 inch mattress, they should use at least 3 density foams: top low-density (soft memory foam), mid intermediate density and hard density base. Ideally there should be a continuous density gradient in the mattress from soft at top to hard at base. Then it will fit the need of all customers.
I bought this product and returned the same. The product does not suits to my family as every member of family was facing back pain problem after sleeping over one night. Mattress is soft but at the same time very bouncy, which always push body upside. I really appriciate the customer support team which always take our concerns positively and provide all possible ways to satisfy us. Good thing is that I got refund after deduction of Rs.500/-, on account of logistics expenses.
I am writing this review after more than a year of use and am certain that it does not have anything extra-ordinary in terms of any parameter like durability, comfort, the distinctive sound when you roll on the bed. It is as good or as bad as any other regular mattress. It has become uneven in just over one year and there warranty was for twenty years! The response from support team is swift but the correspondence was only for delivery related issues. The mattress has become uneven already and don't think it can be used for more than another year.
Very light mattress. Does not hold the bed sheet properly. Foam is covered by thin cotton fabric and the outside one is washable thin zip lock cover. Size of the mattress does not match with queen size bed. I am using standard style spa bed. This mattress sits with a two inch gap length wise and more than an inch gap on width. This makes the bed sheet loose and comes out.
I am using this for the last two years. I feel one side of the mattresses is pressed. And I feel one side has become more soft than the other. Feel like a bad choice.
Wakefit team called me after reading this review and changed it. I have now bought 8 inch by paying the difference. I must say great service by Wakefit. As far as the quality of it will use it for couple of month and post.
I purchased the mattress in February 2019 which was an excellent product. I wanted to purchase identical mattress so visited Amazon site. To my surprise the price was reduced by about Rs.4000/-. I had my doubts, so I contacted Wakefit through Amazon. The representative of Wakefit assured me that the product was the same and the price was reduced due to reduction in warranty period from twenty years to ten yeas. Assured that the product was the same I placed a repeat order. There was another surprise. Despite being assured that the product was the same, it was different type of mattress. The feel was different, the quality was different and the firmness (or softness?) of the mattress was different. I am feeling cheated. When I contacted Wakefit about the difference in the mattresses, Wakefit went to great lengths to ensure that we get the same firmness (or softness) in the mattress. What they did is that one more layer of the foam was despatched, to be placed on the mattress. We have got the desired firmness in the mattress, but the hight has increased by an inch.
The wakefit mattress is very good. Their service is very very professional. After ordering, I got confirmation call on the size. This means they care about their customers and want to provide the correct size mattress. I assume that wakefit manufacture the mattresses as per individual order, so their shipment takes little time. My package came in very good condition. The mattress inflate to its proper size in minutes after opening up. The mattress comes with an outer protective cover, which can be opened & cleaned (not the red one in picture!). So, additional protective cover may not be needed. But, if you have babies, I suggest get an additional leak proof protective cover as opening & putting back the cover that comes with the mattress will take some effort. The white side must be kept upside. The mattress will not sunk you in like you find in quality hotel. But, the sleep is comfortable and the mattress supports the body well. I am 84 Kg and I find this 8" thick mattress support very good. There is another call from the wakefit customer service after about a week of delivery. The person adviced some instructions how to take care of the mattress. He also mentioned that there will be a feedback call soon!
----------------------------------------------------------------------- Update on Sep 02, 2020 after delivery of Aug 2020 purchase ----------------------------------------------------------------------- The quality is just gone! The wakefit orthopaedic memory mattress that I used to know is no more there. I am unhappy with the new Wakefit orthopaedic memory mattress because of the quality and cost cutting they did on their mattresses.
1. The 4 layer mattresses now become uncomfortable 3 layer mattress. 2. The white breathable fabric that covers the foam is now very cheap and slippery. The zipper cover slips and rub over it with slight movement. And this makes irritating rubbing sound and uncomfortable movements beneath your feet, elbows, knees as you turn Took these matters to the customer care, here are the response / reply of Wakefit customer care
#1 Wakefit did a survey on facebook and decided to change the layers from 4 to 3. This is more improved technology. [Now, we old customers never got any invitation for this so called survey!] I told the representative, I would be more than happy if you can provide the old version. They replied, the old mattress raw materials are not available and discontinued.
#2 The covering fabric is more breathable and hence thinner. They suggested me to wash the zipper cover to reduce rubbing & slipping [Cheap slippery thin fabric now becomes more breathable for wakefit! I asked Wakefit representative, if I should wash the mattress too to reduce the fabric slippery]
I made a size mistake and ordered for replacement. Wakefit charged Rs. 1500 for the return logistics and gunny bag cover. Read my review and take your decision!