Amazon.in’s I Have Space Program Transforms Indore based Prakash’s life
Amazon.in plans to expand the transformative I Have Space program to other towns and cities of Madhya Pradesh
Indore, January 22, 2018: Prakash, owner of Moonlight Dry Cleaners runs a Dry Cleaners store in Indore. Despite all his efforts of travelling long distances and working very long hours, Prakash was struggling to manage his expenses and was looking for an opportunity to increase his earnings. At this junction, his affiliation with Amazon.in’s ‘I Have Space Program’ made him independent and completely transformed his life by boosting his capabilities to earn additional income. Through the program, his monthly income has more than doubled and today, his family leads a much better life in Indore, Madhya Pradesh.
Amazon.in has partnered with more than 160+ such ‘I Have Space’ (IHS) stores in Madhya Pradesh, with a 125% growth in store footprint in the state in just one year.
Prakash joined Amazon.in’s IHS program in March, 2017 and has left no stone unturned to leverage the growth of e-commerce to scale greater heights. Apart from his regular income from his dry cleaning business, Prakash’s family now earns an additional INR 12,000 - 18,000 per month through the program. People in the vicinity now recognize him as an ‘Amazon partner’ and that has also helped him get more footfalls to his store.
Prakash, owner of Moonlight Dry Cleaners said, “Through the ‘I Have Space’ program, Amazon has provided me with an opportunity to earn additional income to better support my family. Through the program, I have received recognition in the area that I deliver. Furthermore, it has improved the business of my dry-cleaning store as the program has increased awareness to customers about my store in the neighborhood.”
Awanish Singh, Director, Last Mile Operations, Amazon India said, “It’s humbling to see that we have not only extended our reach and gotten closer to our customers but have also empowered thousands of local entrepreneurs across the country to leverage our platform and scale greater heights.”
Under the ‘I Have Space’ program (IHS), Amazon India partners with local store owners to provide pickup and delivery services to customers across different cities within a 2 – 4 kilometer radius of their store. These local entrepreneurs understand their area well and have immense goodwill in their neighbourhood to efficiently deliver and receive products. Amazon.in has successfully unlocked the potential of such store owners, allowing them to supplement their regular income and generate more footfalls in their stores. On an average, Amazon India’s store partners deliver between 30 to 40 packages a day, earning a fixed amount per delivery.
The program is open to all store owners who have the ability to service on foot or a two-wheeler. The only requirement to be an ‘I Have Space’ partner is for the store owner to have sufficient manpower to make local deliveries during their off-peak hours and space for storage of the packages. Currently, this program primarily consists of grocery, telecom, stationery, chemists, general stores and other modern trade outlets to name a few. The IHS team at Amazon.in evaluates interested store owners on these parameters and their ability to be able to partner with Amazon and the core culture of being customer obsessed.
Once the stores are on boarded, Amazon then further trains the store partners and helps them develop customer management skills focusing on formal customer interaction etiquettes, grooming, safety and overall delivering a positive customer experience.
In 2017, the program expanded to 17,500 ‘I Have Space’ partners with presence in cities including Dehradun, Chandigarh, Amritsar, Jodhpur, Ajmer, Kota, Vadodara, Bharuch, Nasik, Kolhapur, Belgaum, Tirupur, Warangal, Vellore, Salem, Guntur, Raipur, Agra and Dehradun in addition to all large metros. The channel handles a significant proportion of Amazon Logistics’ volumes in cities where it is present and is instrumental in fulfilling customer promises while transforming lives across the country.
For more information on Amazon.in’s ‘I Have Space’ Program, please visit http://amzn.to/2ugTdIs
Weber Shandwick India
The Amazon.in marketplace is operated by Amazon Seller Services Private Ltd, an affiliate of Amazon.com, Inc. (NASDAQ: AMZN). Amazon.in seeks to build the most customer-centric online destination for customers to find and discover virtually anything they want to buy online by giving them more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient experience; and provide sellers with a world-class e-commerce marketplace.
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