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Amazon Pay ICICI Bank Credit Card: Promotional offer - Frequently Asked Questions

  1. What is the promotional offer?
    Any Amazon customer who applied for the credit-card between 14th November 2020 and 31st December 2020 and is approved for the Card (i.e. Card is issued to such customer) will receive an Amazon Gift Card worth INR 400/- as a prime member and other customers get INR 300/- redeemable as Amazon Pay balance associated with their Amazon.in accounts.

  2. How can I confirm my eligibility for this Offer?
    To be eligible for this promotional offer ("Offer"), the customer should apply for the Amazon Pay ICICI Bank Credit Card ("Card") and be approved by the Bank for the Card (i.e. Card is issued to such customer).

  3. Do I need to make any purchases on this credit card to be eligible for the offer?
    NO. You do not need to make any purchases to be eligible for this offer. You will receive the reward amount if you apply and get approved for the card.

  4. When will I receive the amount associated with this Offer?
    The reward amount will be credited as an Amazon Gift Card to the customer’s Amazon Pay balance associated with their Amazon.in accounts Instantly post approval by the Bank.

  5. How can I confirm if I have received my reward amount?
    Within 5 minutes of getting the Card application approved by the Bank, the customer will receive an e-mail confirmation from Amazon and the reward amount will be automatically added to customer’s Amazon Pay Balance account.

  6. What are the different modes of completing Amazon Pay ICICI Bank Credit Card KYC verification?
    Amazon Pay ICICI Bank Credit Card offers two modes of completing KYC verification.
    a. Video KYC: You are required to provide PAN card and Aadhaar details followed by video-based verification with ICICI Bank officer. You will be required to come on camera by accepting the call request by the ICICI Bank officer and complete your video KYC call by answering few questions asked by the office and showing the original PAN card copy.
    b. In person verification: You will need to schedule KYC appointment for the in-person KYC verification process. We are currently live in 63 cities. You can check the list of pincodes serviceable by clicking here. A KYC agent will visit you to complete your application form and below documents are accepted.
    i. Any one of the government issued address proof- Aadhaar/Driving license/Passport/Voter card
    ii. PAN card (only if your full DOB is not mentioned on Aadhaar card).
    iii. Income Documents

  7. Latest Salary Slip, 3 month bank statements (for salaried)

  8. Latest ITR with income computation statement (for self-employed)
    iv. For any questions on documents required, you can refer to the e-mail sent to your registered e-mail address by ICICI Bank

  9. How can I complete video-based KYC verification for Amazon Pay ICICI Bank Credit Card?
    You can complete video-based KYC verification by following below steps:

  1. If you have not filled the online application, click on “Apply Now” or “Complete your application” to fill the online application first
    a. Complete Aadhaar OTP verification: In the online application of this credit card, you need to fill Aadhaar number and PAN number, and verify OTP send on your Aadhaar linked mobile number.
    b. Provide Address Details: Provide your current residence address if it not same as Aadhaar address and office address
  2. If you have already filled online application, click on “Check Application Status” and complete your KYC by choosing video KYC option
    a. Video live chat with ICICI Bank officer: Following experiences are possible in this process:
    • Auto dial-in: You will be auto redirected to live video conference with ICICI Bank officer who will ask you to provide answer to one of these questions – DOB, Fathers name, address to complete digital verification. In case ICICI Bank officer is not available at that moment, we will ask you to wait for few minutes. In case you decide to do it later, you can come back to Amazon Pay ICICI Bank Credit Card page and click on “Check Application Status” to initiate video KYC process. Video KYC is available from 10am to 6pm from Monday to Saturday.
  1. Do I need in-person verification post completing video KYC?
    No, In-person verification is not required post completing video KYC process successfully.
  2. Can I complete video KYC if I don’t have Aadhaar card or PAN card?
    No, as per RBI guidelines PAN card and Aadhaar details are required for completing verification remotely. In case PAN card is not available then you will not be able to complete KYC verification for Amazon Pay ICICI Bank Credit Card. However, in case you do not have Aadhaar card, you can opt for in-person verification by providing any other address proof like Passport/Voter card/Driving license.
  3. Do I need smart phone to complete video KYC? Do I need to download any app to complete video KYC?
    Yes, smart phone is required to upload income documents and conduct video-based verification for Amazon Pay ICICI Bank Credit Card. You are not required to download any app to complete video KYC. Video KYC verification will be initiated from your Amazon Pay ICICI Bank Credit Card application hosted at ICICI Bank. In case you could not complete the video KYC process, you can come back to Amazon Pay ICICI Bank Credit Card page on Amazon and re-initiate the KYC process.
  4. My internet connectivity is poor and I am not able to complete my video KYC, what should I do? You can try video KYC from your office or at different location where connectivity is better. You will not need to reupload the income documents already uploaded. In case you are still not able to complete video KYC, you can schedule appointment for in-person KYC verification.
  5. Do I need to be present at my permanent address for completing video KYC? No, you can complete video based KYC verification from any location in India. As per RBI guidelines, you need to be in India while completing video KYC.
  6. How much time does it take to complete video KYC? It takes less than 5 mins to complete video KYC verification. ICICI Bank officer will verify your details while talking with you on video call.

Terms and Conditions of Amazon Pay ICICI Bank Credit Card Promotional Offer

Offer Terms

  1. This limited term Amazon Pay ICICI Bank credit card promotional offer ("Offer"), is made available to you in respect of 'Amazon Pay ICICI Bank' credit card ("Card") issued by ICICI Bank Limited ("Bank"). Amazon Pay (India) Private Limited ("APIPL") is the co-branding partner of the Card. This Offer is provided and made available to you by the Bank and APIPL.

  2. This Offer is valid from November 14, 2020 till December 31, 2020 ("Offer Period"), unless revoked or extended by APIPL or the Bank in their sole discretion, without any prior notice and without any liability.

  3. To be eligible for the Offer, the customer should apply for the Card from 12:01 AM, November 14, 2020 to 11:59 PM, December 31, 2020; any such customer who applied for the Card within the Offer Period; and is approved for the Card (i.e. Card is issued to such customer) will be eligible for this Offer.

  4. Under this Offer, any eligible prime customer will receive an Amazon Gift Card worth INR 400/- and any other eligible customer will receive INR 300/- redeemable as Amazon Pay balance associated with their Amazon.in accounts ("Reward"). Reward will be credited to the customer’s Amazon Pay balance immediately after their card application being approved by the bank.

  5. This Offer is available to any person resident in India who has been issued the Card by the Bank ("Cardholder").

  6. The Reward under this Offer will be provided to the eligible Cardholder in the form of Amazon Gift Card, issued by QwikCilver Solutions Private Limited, redeemable as Amazon Pay balance associated with the Cardholder’s Amazon.in account. The use and redemption of Amazon Gift Card and the use of Amazon Pay balance is subject to the applicable terms.

  7. In the event the product(s) purchased to avail this Offer is returned by the Cardholder or cancelled by the Purchaser or the seller, for any reason whatsoever, such order will not qualify for this Offer.

  8. The Reward will be provided to the Cardholder immediately after card application being approved by the Bank.

  9. The Bank reserve the right without any prior notice, without liability and without assigning any reason, to add / alter / modify / change or vary any or all of these Offer Terms or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not.

  10. The Reward under this Offer is being provided for the use of the Card and can be clubbed with any other similar offer made available on the purchase transaction. In other words, the Cardholder may be eligible to receive the rewards under both offers, subject to the fulfilment of the applicable terms and conditions.

  11. By availing this Offer, every Cardholder expressly agrees that neither APIPL nor the Bank (or any of their affiliates) will be liable or responsible for any loss or damage whatsoever that a Cardholder may suffer, directly or indirectly, in connection with this Offer.

  12. Neither APIPL nor the Bank nor any of their affiliates make any warranty of any kind, express or implied in relation to this Offer. You hereby release APIPL, Bank and their affiliates from liability of any kind relating to the mentioned above.

  13. The Bank and APIPL reserve the right to disqualify a Cardholder from the benefits of the Offer if any fraudulent activity is identified as being carried out for the purpose of availing the Offer.

  14. Under no circumstances will the cashback under this Offer be provided in cash by APIPL or the Bank or their affiliates.

  15. In the event a Cardholder fails to comply with any term under these Offer Terms, such Cardholder will not be eligible to receive the cashback under this Offer.

  16. Nothing contained in these Offer Terms amounts to a commitment by APIPL and/or the Bank to conduct further, similar or other offers.

  17. These Offer Terms are governed by the laws of India and the courts at Bangalore will have exclusive jurisdiction over any matter or dispute in relation to this Offer.

  18. The Cardholders are not bound in any way to participate in this Offer. Any participation is voluntary. The Offer is being made purely on a best effort basis.

  19. Any person availing this Offer shall be deemed to have accepted these Offer Terms.

Amazon Pay ICICI Bank Credit Card: Eligible City-List

  1. Can I apply for the Amazon Pay ICICI Bank credit Card from any Indian city? Currently, the Amazon Pay ICICI Bank credit card is only available in the 35 Indian cities listed below; any customer residing in any of these 35 cities can apply for the credit card. For the customers residing outside these 35 cities, we are working on enabling the application flow and will keep the respective customers updated on the same. Below is the 35 city-list which are enabled for CBCC application currently:
List of Cities