The product arrived well-packed and undamaged. The spikes on the ball are surprisingly rough -- I understand that these spikes have beneficial properties, but it was a little too jagged for any of my three dogs to take a liking to, and one of them is used to rough play and hide bones. The ball was also much bigger than expected, so I wouldn't really recommend it for a small or small-medium breed like beagles or spaniels. Each of my dogs has unique tastes, so it was a bit surprising that all of them rejected this product. Nevertheless, I received what I paid for, and am happy with that.