Alright, i have ordered this product 2-3 times but this time they made a fuss about it. I ordered 15 pack box but all i got was just 1 pack. I paid 529 online which is not refundable as well. I even called the delivery guy and asked him for help but he just had to say "customer service". Lastly I called the customer service and there reply was like "our veterinary team will be on the desk after 8 a.m" and here i am reviewing the product and figuring out what to do!? this is totally not done.