Amazon deleted my last review without explanation. So here it goes again. Will keep posting till they accept this review or give an explanation why it is deleted.
This item was shipped to me by Cloudtail (Amazon’s own retailer). The item had a quality seal intact, the date of import from P.R.O.C (China) is February 2020, with an expiry of 2023. However, the liquid was yellow unlike all previous batches which were clear. Another Amazon customer also had a similar observation. The liquid has a higher viscosity / thickness than before, and has a chemical smell, like that of Epoxy Resin, unlike previous batches of the same product which had a very mild fragrance. As the item is non-returnable, I raised a complaint with Amazon, who promptly asked me to contact Me n Moms, the Indian importer & distributor. Me n’ Moms customer care has no clue as to why the product is yellow or smelling different. Yet they passed the item through quality control and shipped it to clients. Considering this product is for infants & toddlers, this is just not acceptable. I do not know if the formulation has been changed recently, or if there was production issue, or if the product has been tampered with.
Me n’ Moms have asked me to ship the item to their HQ for testing, but I do not know when they will pick up the item or what their or what their remedy would be. Till then, do not risk buying this product.