Customer Review

Reviewed in India on 31 January 2019
One of the best books on personal development related to improving interpersonal skills. This book teaches how to handle that critical one to one communication that has the potential to sabotage one's relationship if not handled carefully. How unbeknownst to us our own heart betrays us when we get caught up in heat of argument and subconsciously plans, hatches up plan to defeat our intentions this book explains it all. Book offers principles, know how & practices to develop self-awareness during those critical moment when conversation can spiral out of control from innocent to crucial to disastrous. Book is guided by serious research of tools offered. Examples provided to illustrate are to the point & extremely persuasive. One can have immediate impact on one's life if one becomes aware of basic principles presented even one is not in possession of skills required or yet to acquire the skills to practice those principles.
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