Good packaging. Timely delivery. Good pillows. I ordered 4pcs i.e. 2 sets. I opened only one set. I was skeptical whether to open second set of 2 pillows and decided I will use one for some days and then decide whether to return or not. No neck pain as such when slept whole night on them. The only thing is they are pretty big(18x27inches) and finding good and variety of pillow covers to fit them is a little difficult.