I generally don't like to write the reviews but because of the service & customer support of the SleepyCAT I thought I must write a review. After lot of onlune search I purchased the Sleepycat mattress, & as mentioned in the product description the mattress was very good and everything was perfectly fine but unfortunately as it was too soft I could not find it comfortable for sleeping and hence decided to return the mattress. I just initiated the return from Amazon website and the SleepyCAT customer service contacted me and sent me the cover to pack the mattress. They did not ask me a single question and they refunded me the 100% amount. Thanks team SleepyCAT, you guys rocks. Thank you Amazon for your service.