Customer Review

Reviewed in India on 26 July 2016
I am using this device since 1 year (May 2015). There was no issue with the device till this month first week (July 2016). I found the device completely drained out and showing only 'exclamatory sign' over the power button in the screen . I charged it 5-6 hours continuously. Even then nothing had happened. When I contacted AMAZON KINDLE SERVICE they are saying that the product's software is old version, I should upgrade the software version. But when I make them understand that the product is not in working mode then they clearly said as the product is out of warranty they can not replace or repair it ! I understand that replacement can not be taken place, but not even the repair??? AS A SELLER, AMAZON IS GLOBALLY SELLING SUCH A "ELECTRONIC DEVICE WHICH IS NOT EVENT REPAIRABLE !!!! BE VERY VERY VERY VERY CAUTIOUS BEFORE PURCHASE KINDLE.
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1.0 out of 5 stars Poor Service - Amazon as a SELLER!!!!! KINDLE DEVICE IS NOT REPAIRABLE AT ALL.
By Mohor on 26 July 2016
I am using this device since 1 year (May 2015). There was no issue with the device till this month first week (July 2016). I found the device completely drained out and showing only 'exclamatory sign' over the power button in the screen . I charged it 5-6 hours continuously. Even then nothing had happened. When I contacted AMAZON KINDLE SERVICE they are saying that the product's software is old version, I should upgrade the software version. But when I make them understand that the product is not in working mode then they clearly said as the product is out of warranty they can not replace or repair it ! I understand that replacement can not be taken place, but not even the repair??? AS A SELLER, AMAZON IS GLOBALLY SELLING SUCH A "ELECTRONIC DEVICE WHICH IS NOT EVENT REPAIRABLE !!!! BE VERY VERY VERY VERY CAUTIOUS BEFORE PURCHASE KINDLE.
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Product Details

4.3 out of 5 stars
4.3 out of 5
2,108 global ratings