Never before came across such a great seller. The seller called me before shipping the item to inform all the details once again. After that everytime I called the seller for whatever was my concern was promptly answered. Everything seems transparent and trustworthy about the seller. In my case the item shipped was fine but the power button wasn't functioning well. When I informed the seller he immediately arranged an Engineer- that too on a Sunday on these Covid Days!! The problem seemed to be a tiny one as it was just a lose connection issue which was resolved immediately. This gave me the confidence that even if a bigger issue was to come by- I really don't have to bother much as the seller is just a call away - Way better than the standard call centres of companies like HP / Lenevo etc. Last but not the least- my special thanks to Mr Subhash who personally took care to see the issue was resolved. Coming to the product - you get much more than what you can expect!! It does not look used too much. It is i5, with 8 gb and windows pro installed- as for office- well never expected what I got! I am so happy! Why do you need to pay more to get less now - when you have a product like this and with a seller so good- you can blindly buy it!