With Open Box Inspection, the delivery associate will unpack your order package at the time of delivery for your inspection. You can verify the order to ensure right product is delivered without any damages and has the required accessories enclosed.
This capability is only available on pre-paid scheduled delivery orders for television, microwave oven, washing machine, dishwasher and refrigerator products in select pin codes.
Open Box Inspection eligibility messaging will be displayed on the product detail page.
If you choose an 'open box inspection' eligible order, the delivery associate will unpack the package of your order, at the time of its delivery, and help you inspect the contents of your order. With Open Box Inspection, you can verify the order to ensure right product is delivered without any external damages and has the required accessories enclosed, before accepting the delivery.
At the time of delivery of the purchased product, delivery associate will:
As open box inspection has implications on return policy, refer FAQ 7, please ensure a responsible adult is available to thoroughly inspect the product and accept delivery.
Post inspection if you find the product is correct, damage free and has required accessories enclosed and damage-free, delivery associate will request for a 6 digit confirmation code to confirm open box inspection status. Once the confirmation code is shared, your delivery will be confirmed.
Please share the confirmation code only if product is correct, damage free and has required accessories. We will not be able to accept returns for damages for orders where open box inspection has been completed and delivered successfully. Refer FAQ 7 for details on return policy.
An adult needs to be compulsorily present at the time of inspection and delivery.
In line with Amazon.in Returns Policy, once you have successfully verified that the product is damage-free, correct and complete through the Open Box inspection, the product will be ineligible for delivery cancellation or refusal.
The confirmation code to confirm the successful open box inspection status is available on your registered email address and SMS on your registered mobile number. It is also available on Home->Your Orders -> Product-> Tracker
Please ensure that the adult present at the time of open box inspection has the OTP handy on the scheduled delivery date, for a hassle-free delivery experience.
Post inspection if you find the product to be damaged, has missing parts/accessories, or is completely different from what was ordered, please refuse the delivery and do not share the 6 digit confirmation code. The delivery associate will take the product back with him. The amount paid will be refunded. Please refer Amazon.in Refund Policy for refund timelines.
No. If a product is found to be damaged, has missing accessories or is completely different from ordered, only a refund can be issued. You will need to place a new order to buy the product.
In case the product is found to be damaged after you have accepted delivery of an open box inspection eligible order, we will not able to accept returns. Therefore, please ensure a responsible adult is available to thoroughly inspect the product for damages and accept delivery.
In case the product is found to be functionally defective or not working, after you have accepted delivery of an open box inspection eligible order, you will be required to raise a request within the 10-days' returns window. Once such request is raised, we will help troubleshoot/ resolve any issues that you may face, over the phone, and/or through an in-person technician visit. In the event the issue remains unresolved, and if eligible, you will be issued a refund/replacement as per the Amazon.in Returns policy. In case of any issues post the 10-days' returns window, please directly contact the brand service center.
"Open box inspection" service is available by default basis the following eligibility criteria -
Pre-paid scheduled delivery orders, for dishwasher, microwave oven, refrigerator, television and washing machine products. This service is available only at select pin codes. Please refer to FAQ 9 to check for open box inspection eligibility.
For orders eligible for open box inspection, you will see a 'open box inspection' eligibility message on the product detail page. You will see the confirmation "Included FREE Open Box Inspection at the time of delivery" while choosing the delivery slot for open box eligible orders.
To check pin code eligibility for open box inspection, please populate the pin code where delivery is required. In case the item you are ordering is eligible for 'open box inspection', you will see the 'open box inspection' eligibility message on the product detail page. Confirmation is given when you see the "Included FREE Open Box Inspection at the time of delivery" while choosing the delivery slot for open box eligible orders.
No. Open box inspection is available for all orders as described in FAQ8, so that you can inspect the product for damages, correctness and completeness before accepting the delivery.
No. Open box inspection service is available free of cost.
Yes. Open box inspection is available for orders which have exchange attached to them as well. However, the new item should be eligible for open box inspection as mentioned in FAQ 2. For exchange orders, only if the old product passes verification, delivery associate will open up the new item package for your inspection.
Only in cases the purchased product was eligible for installation at time of delivery, will installation happen at the same time. Otherwise, the installation will be conducted separately as per the timelines communicated on the website and/ or through email/ SMS.