About Identifying Whether an E-mail/Call is from Amazon

From time to time you might receive e-mails or calls purporting to come from Amazon.in which do not come from actual Amazon.in accounts; instead, they are falsified and attempt to convince you to reveal sensitive account information or an attempt to online fraud/theft. These false e-mails, also called "spoof e-mails" or "phishing e-mails," look similar to real e-mail. Often these e-mails direct you to a false website that looks similar to an Amazon.in website, where you might be asked to give your account information and password. The fraudulent calls can also seem legit and you might end up giving your personal and banking details.

For Emails

Unfortunately, these false websites can steal your sensitive information; later, this information can be used without your knowledge to commit fraud.

To protect yourself from responding to these e-mails and revealing sensitive or private information, you can follow a few simple rules:

Know what Amazon.in won't ask for

Amazon.in will never ask you for the following information in an e-mail communication:

  • Your bank account information, credit card number, PIN number, or credit card security code (including "updates" to any of the above)
  • Your mother's maiden name or other information to identify you (such as your place of birth or your favourite pet's name)
  • Your Amazon.in password

Review grammatical or typographical errors

Be on the lookout for poor grammar or typographical errors. Many phishing e-mails are translated from other languages or are sent without being proof-read. As a result, these messages can contain bad grammar or typographical errors.

Check the Return Address

Is the e-mail from Amazon.com or Amazon.in or from a "phisher"? Genuine e-mails come from an e-mail address ending in "@amazon.com" or "@amazon.in".

While phishers often send forged e-mail to make it look like it comes from Amazon.com or Amazon.in, you can frequently determine whether it's authentic by checking the return address. If the "from" line of the e-mail looks like "amazon-security@hotmail.com" or "amazon-payments@msn.com," or contains the name of another Internet Service Provider (ISP), you can be sure it is a fraudulent e-mail.

Most e-mail clients let you examine the source of the e-mail. Check the e-mail header information to see that the "received from," "reply to," and "return path" for the e-mail comes from @amazon.com or @amazon.in. The method you use to check the header information varies depending upon the e-mail client you use.

Check the website address

Some phishers set up spoofed websites that contain the word "amazon" somewhere in the URL. Genuine Amazon websites always end with ".amazon.com" or ".Amazon.in" -- that is, "sellercentral-europe.amazon.com", "sellercentral.Amazon.in", "www.amazon.com" or "www.Amazon.in".

We never use a combination such as "security-amazon.com" or "amazon.com.biz".

Some phishing e-mails include a link that looks as though it will take you to your seller account, but it is really a shortened link to a completely different website. If you hover over the link in your e-mail client, you can sometimes see the underlying, false Web address, either as a popup or as information in the browser status bar.

For Calls

Unfortunately, these fraudulent callers sound quite legit. We suggest you consider a few things before taking any action as any information revealed by you can be used later to commit a fraud.

Know what Amazon.in won’t ask for:

  • Amazon doesn’t run any contest where the customers have to pay to participate in a contest or asks you for your bank details for any lottery/ cash money transaction.
  • Amazon won’t ask you for any sensitive information related to your Amazon account (Account Password, Saved cards, Last transition details etc.) or banking accounts (Bank account number, CVV etc.).
  • Amazon never calls you regarding any contest or offer as they are clearly visible on website or the mobile application.

What to do when you receive any such call?

  • Be conscious and wise while responding to such calls.
  • Never reveal any sensitive information or any details that can be used to identify you such as your date of birth, your Maiden’s name, you pet’s name, or/and others.
  • In case you wish to take action on this, you can report the same to your nearest police station and Amazon will co-operate with any police investigation in this regard.

When in doubt, please Contact Us.

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