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Pickup Stores

Know how to place an order and collect your package from a pickup store

If you'd like to add a pickup store address to your account, go to

What is a pickup store?

Instead of delivering a package to your home or business address, you can choose to have your order delivered to an Amazon Pickup location , so you can collect it at a time that's convenient for you. Once your package is delivered and ready for pickup, you'll be notified through SMS and e-mail.

Please note that these pickup options are currently available only in select pin codes.

How to place an order to the pickup store?

While selecting a delivery address for your order, search for an Amazon Pickup location near you and select it as your delivery address.

If you'd like to continue placing your future orders to this pickup store, you can add it to your address book from Add Addresses option in your account.

Note: All Fulfilled by Amazon and Prime Eligible items having size up to 53 cm X 37.5 cm X 30 cm and weight less than 9 kg can be delivered to a pickup store.

How to collect your order?

When the package is delivered and ready for pickup, you'll receive SMS and e-mail notifications informing the same. Details of the store address and its working hours will also be shared in these notifications.

At the store location, present a valid photo ID for the purpose of verification. Any of the photo IDs mentioned below can be presented at the time of picking up the order.

  • Voter ID card
  • PAN Card
  • Passport
  • Driving License
  • Aadhaar Card
  • Employer ID card with photo
  • ID card provided by institutions such as Student ID card with photo

In case you aren't able to make it to the store, you can send your friend to collect your package. Your friend can collect your package on presenting a copy of your valid photo ID, duly signed by you.

You'll have 5 days to pick up your package after it is delivered to the store. If your package is not picked up in 5 days, it will be returned for a refund.

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