Used products - Frequently Asked Questions

Frequently asked questions about Used Products are answered here


  1. What are Used products?

    These are products that may have been in possession of other customers prior to being put up for sale on Amazon. These include products that are Open Box, Refurbished, as well as products with some signs of usage. Used products are further classified into various Offer Conditions based on their physical appearance, functionality, age, etc. Click here to know more about these Offer Conditions and their descriptions.

  2. What categories offer Used products on Amazon.in?

    We currently offer Used products in books, mobiles, tablets and laptops .

  3. How do I search for a Used product on Amazon.in?

    You can do a category specific search for Used products from the Shop by Category drop down on the home page. In this dropdown you will find a link to the Used and Refurbished store, where all used and refurbished products are listed.

    You can also search and filter the results based on Conditions, so only used products are displayed.

  4. What is the return policy on Used products?

    The return window for all used products is same as new products. Please check our returns policies.

  5. How long will it take to deliver a Used product?

    Delivery timelines for these products are the same as any other new product sold and fulfilled by sellers on Amazon.in.

  6. Is there a manufacturer warranty on these products?

    All Used products with a manufacturer warranty must be classified under the Offer Condition "Refurbished" by the Seller on Amazon. Only products that carry a manufacturer warranty can be classified as Refurbished. Used products under any other Offer Condition may or may not carry a Seller warranty. In case such a warranty is applicable it will be called out in the detailed description of the offer.

  7. Are all relevant accessories included with these Used products?

    All Offer Conditions, other than "Used - Acceptable" automatically imply that the Seller has included all the accessories that were a part of the original product. In case the Offer Condition is marked "Used - Acceptable" the Seller will usually call out any missing accessories in the description of the Offer.

  8. How to determine the Used product condition?

    The seller will include an unbiased note on the condition of the Used product. This information will be seen in the details of each offer. Each Used product will also be classified under one of the Offer Conditions by the Seller before listing. Please check these Offer Conditions and their descriptions.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.