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Report Emergency Incidents

Safety is Amazon's top priority. While most deliveries make it to customers without issue, we are ready to support you in the event of a critical safety emergency incident involving ‘Shipped by Amazon’ delivery agents.

If you witness or experience a critical safety emergency incident, please:

  1. Secure your own safety.
  2. Call 112 for any emergency services, if needed.
  3. You can also report the incident to Amazon to receive immediate 24/7 assistance:

    For English, Hindi, Telugu and Bengali: Call 844-311-0406.

    For Kannada or Tamil: Contact us at

Note: If you want to know the status of your package:

  1. Go to Your Orders.
  2. Click on the Track Package button next to the order that you wish to track.

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