Amazon Pay Gift Cards

Frequently Asked Questions

How do I add Gift Card balance to my account?

To add gift card balance:

  1. Go to Add Gift Cards
  2. Enter the Gift Card Code given on the gift card and tap on Add Now.

Alternatively, you can directly add your email gift card from your email by clicking on the Add to my Account link. You will be asked to login to your account and your gift card funds will be automatically added to Your Account.


  • An Email Gift Card Code is 16 characters long and contains both letters and numbers (for example AS25-NZ1JX-CZCP5).
  • A physical Gift Card Code is 14 characters long (no hyphens, for example Y12RBV5J45Q67C)).
  • You should NOT enter the Gift Card ID in this field. A Gift card ID is 17 characters long (including hyphens) and will usually contain both letters and numbers (for example 6QUDO-3GFAA-4AVTB).

Why am I not able to add my Gift Card?

Try the following steps:

  1. Check if the gift card you're trying to add is expired. If yes, contact us to extend expiry.
  2. Make sure you are entering the Gift Card Code and not the Gift Card ID
  3. If while adding the gift card, you get an error stating that 'the gift card has already used/redeemed', please View Statement to check if this gift card is already applied to your account. If not, please check your alternate Amazon accounts (if any).
  4. If the gift card you are trying to use was given to you by an organization, please contact them to check if the card is activated.

How to use an Amazon Pay Gift Card?

To use this balance for a purchase, select Amazon Pay balance on the Payment method selection page. You can combine credit/debit card or net banking with your gift card balance.

Note: you cannot combine gift card with EMI or Pay on Delivery.

My gift card balance expired. What should I do now?

Please contact us for assistance. Kindly keep the Gift Card ID (not the Code) handy when you contact us.

I purchased an email gift card, but did not receive it yet

E-mail gift cards generally arrive within 15 minutes of ordering. Sometimes it may take up to 24 hours. Scheduled E-mail gift cards will be delivered to the recipient by 5 AM on the scheduled date of delivery. If none of these seem to be the reason, please check:

  • If the recipient's email ID was correctly entered
  • Try resending the gift card using the Resend Gift Certificate button in Your Order, next to your gift card order (on desktop) to resend the gift card to the same or a different email id.
Please note that the Resend button will not appear, if-
  1. The gift card is already used by the recipient
  2. The gift card is scheduled to deliver on specific time

How to load Anytime Gifts

Anytime gifts are zero balance cards to be loaded and activated later. To load balance into Anytime Gifts, follow the steps mentioned below:

  1. Go to
  2. Enter the gift card ID (not the claim code) given behind the plastic card and choose an amount
  3. Proceed to make the payment
  • It may take up to 15 minutes the card to get loaded and activated.
  • These cards can only be loaded once and they expire within 1 year of load/activation.

Terms and Conditions

More Questions

What is Amazon Pay Gift Card?

Amazon Pay Gift cards are offered in 3 types, i.e. Physical, Email & Anytime Gifts. Visit our Gift Card store to purchase one now.

Debit cards, Credit cards, Net banking and UPI can be used to purchase an Amazon Pay Gift Card. Existing Amazon Pay balance, Debit/Credit card issued outside of India, EMI and Pay on Delivery cannot be used.

Once purchased, the balance gets added to your Amazon Pay balance, which can always be tracked from View Statement.

Gift cards typically have an expiry period of 12 months from the date of addition to your Amazon account. Scheduled Gift cards have an expiry period of 15 months. If your gift card expires, reach out to us to extend expiry.

How do I check balance and expiry of my Gift Card?

Balance and expiry can always be tracked from View Statement option. We’ll also send multiple reminder notification before gift card expiry date.

Can I cancel/return a gift card?

Gift cards once purchased cannot be cancelled or returned due to regulatory restrictions.

Are there any limitations to purchase?

The minimum and maximum amount that can be purchased in a single transaction is given below:

  1. Physical gift card- Minimum Rs.10 and Maximum Rs.10000
  2. Email gift card- Minimum Rs.10 and Maximum Rs.10000
  3. Anytime Gift- Minimum Rs.500 and Maximum Rs.10000

Also, in a single order, you can buy up to a maximum of 25 gift cards.

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