Exchange Offer - Placing an Order

For any product which is a part of the Exchange Offer program, an option to purchase "With Exchange" will be displayed on the product detail page.

To place an order with exchange:

  1. Select the With Exchange option.
  2. To confirm that the product is eligible for exchange at your delivery location, ensure that the pin code entered in the Deliver to field is for the desired location for delivery of the new product (and pickup of the used product).
  3. In the Please select the product for exchange section, follow the instructions provided on the page to enter the details pertaining to the used product that you wish to exchange:
    • All used products acceptable under the Exchange Offer (corresponding to the selected new product) will be displayed as options.
    • For used Refrigerators, Washing Machines, ACs, Laptops and Tablets, you will need to select the type of the product, its physical and working condition, etc. (See the table below for further details).
    • For TVs, you will need to select the Brand, Type of product and Size.
    • For used mobile phones, you will need to share the IMEI number, brand name and the model of the device. (See the table below).
    Category Input Field 1 Input Field 2 Input Field 3
    Mobile Select IMEI Select Brand Select Model
    Tablet Select Brand Select Model Select Condition
    TV Select Brand Select Type Select Size
    Laptop Select Brand Select Processor Select Condition
    Washing Machine Select Type Select Physical Condition Select Working Condition
    AC Select Type Select Brand Select Working Condition
    Refrigerator Select Type Select Physical Condition Select Working Condition

    Note: Ensure that you share the correct details of the used product to be exchanged as these details will be validated at the time of delivery of the new product. If the details do not match, delivery of the new product will be suspended and the order will be cancelled.

  4. Once you have shared the required details, an "Exchange Offer applied" message will be displayed in green, and the Buy Now with Exchange button will be activated. You will now be able to buy the product at the Exchange Offer price. (The Exchange Offer price will be displayed as the "You Pay" amount on the product detail page.)
  5. Click Buy Now with Exchange to proceed with the purchase at the Exchange Offer price.
  6. Choose your delivery options and payment method, review your order details and click the Place Your Order and Pay button to complete payment and place your Exchange Offer order.

After you successfully place an Exchange Offer order, a confirmation email will be sent to you with details of the order and the applicable terms and conditions.

Note:

  • When buying a product with the Exchange Offer, if you abandon the order placement process or leave it unfinished, you may need to restart from the beginning, as the product will not be saved in your cart.
  • To buy the product without exchange, select the Without Exchange option on the product detail page and proceed to place the order as you would for any other order on Amazon.in.

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