Contacting Amazon

If your query is not answered by our help pages or through information provided in Your Account, you may contact us directly through chat or telephone.

Track Your Package/Order/Returns by clicking

Check/Update Your Account Related Information by clicking

In case you wish to reach us, you can talk to us by clicking

On Contact Us page, you can select the contact medium, chat or phone, to contact Amazon. If you select phone, an Amazon Associate will call you back instantaneously.

More Questions

It's asking me to add an image of the item/a screenshot of my screen while trying to contact you. How secure is this?

Images shared by you will be used by Amazon only to solve your immediate issue and to improve the quality of our Customer Service. We request you to share only the exact image requested by us and refrain from sending any personal photographs.

Why do I need to add images?

When you contact us for an issue, we may ask you to share a picture of your item or screenshot. This allows us to see what the issue you're seeing and helps us in investigating the issue to resolve it.

How do I upload images?

To upload an image, follow the steps mentioned below:

  1. Visit Contact Us and click Call Me.
  2. From My Orders and Bookings, select the order with which you require assistance.
  3. Select Returns and refunds and one of the following issue codes, as appropriate:
    • Item is damaged or defective
    • Item is missing or not as expected
    • Shipping Charge refund
  4. Click Add photos and select an image/file from your device. Please wait a few seconds for photos to be uploaded. Once done, click Phone to contact us.

Note:

  • The file format of the image should be .jpg / .jpeg / .png
  • Please ensure the images are focused on the issue and are not blurry.

What's the maximum attachment size for an image?

You can upload images of size up to 25 MB.

Can I add multiple images?

Yes, you can add a maximum of 5 images of the issue. Please ensure the total size of all the images is not above 25 MB.

Can I add images if I select chat and not phone to contact you?

Currently, this feature is not available for chat. You can add images directly through the contact us page only if you select phone to contact us.

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