Unified Payment Interface (UPI)

Frequently Asked Questions about Unified Payment Interface (UPI)

How do I set up Amazon Pay UPI?

You can set up Amazon Pay UPI to make UPI transactions by registering for UPI through the Amazon.in app (Android only). UPI services on Amazon.in app (Android only) are provided in association with Axis Bank Limited.

  1. 1. From your Amazon.in app (Android only), go to Amazon Pay dashboard and tap Amazon Pay UPI. Currently, this feature is supported only on Android devices with the latest version of Amazon.in app installed in it.
  2. Choose the SIM card / mobile number associated with your bank account if you have multiple SIMs in your phone and tap Verify your mobile number.
  3. Post verification of your mobile number, choose your bank from the list and follow the on-screen instructions.

Note:

  • Ensure that the mobile number in use is the same as the mobile number registered with your Savings bank account.
  • You might need to allow Amazon to send an SMS and read it to verify your mobile number.
  • Only a domestic Savings bank account is supported.
  • You can have multiple UPI IDs linked to the same bank account.
  • You can also set up Amazon Pay UPI from the following links:

How can I pay with Amazon Pay UPI ID?

Pay with Amazon Pay UPI ID on Amazon.in app (Android only):

  1. Proceed to checkout the items in your shopping cart on Amazon.in app (Android only).
  2. On the Select a payment method page, select your linked bank account with your Amazon Pay UPI ID.
  3. Post confirming your order, enter your UPI PIN to complete the payment.
  4. Once the payment is complete, you can see an order placement confirmation on your Amazon.in app (Android only).

Pay with Amazon Pay UPI ID on third party apps/websites:

  1. Enter and validate your Amazon Pay UPI ID on the third party app/website.

  2. Once it is validated, open the Payment Request notification that you'll receive from your Amazon.in app. You can also go to Amazon Pay dashboard on your Amazon.in app and tap You have pending actions to view the request.

  3. Review the request, tap Pay Now and enter your UPI PIN to complete the payment.

  4. Once the payment is complete, you can see the Transaction Successful message on your Amazon.in app.

Note:

  • Currently, you can pay with Amazon Pay UPI ID only on Amazon.in app (Android only) and other third party apps/websites that support UPI. You cannot pay with it on Amazon mobile browser and Amazon desktop browser.
  • The transaction limit is up to INR 1,00,000, which may vary from bank to bank.

How can I pay with a UPI ID created through other UPI apps?

You can pay with a UPI ID created through other UPI apps on Amazon.in app/browser.

  1. Proceed to checkout the items in your shopping cart on Amazon.in app/browser.
  2. On the Select a payment method screen, select BHIM UPI as the payment method, enter your UPI ID and tap Verify.
  3. If the ID you've entered is valid, you will be prompted to go to your UPI ID linked mobile app to complete the payment.
  4. Once the payment is complete, you can see an order placement confirmation on your Amazon app/browser.

Note: The payment needs to be completed within 10 minutes to successfully place the order.

Where will I get my refund if I return an Amazon order paid with UPI?

Refunds for UPI transactions will be issued directly to the UPI linked bank account. The refund timeline is 2-4 business days. Refunds are subject to Amazon's refund policies available at Amazon.in Refund Policy.

How do I send money using Amazon Pay UPI?

Go to Send Money on Amazon.in app (Android only) and choose either of the following methods to send money to a recipient:

  • Send to UPI ID: Enter the UPI ID of the recipient.
  • Send to a contact: Select the contact of the recipient from your phone contacts.
    • If the selected contact has Amazon Pay UPI ID or is a saved UPI ID on your Amazon.in app (Android only), it will populate the UPI ID of the recipient. Else, it will prompt you to enter the UPI ID of the recipient to send money.
  • Send to bank account: Choose the recipient's bank account and enter account number, IFSC code and name of the account holder.
  • Recently Transacted: The recent contacts/UPI IDs to whom you have sent money will be displayed here in the form of saved UPI IDs. You can choose any of these saved UPI IDs to send money.

Follow the on-screen instructions to send money to the recipient. You can also write a comment for the transaction by tapping What is this for?

Note:

  • You can Send Money only through the latest version of Amazon.in app on Android devices.
  • If you wish to send money using the Send to a contact option, you need to allow Amazon to access your phone contacts to select a contact and send money through Amazon Pay UPI.

How do I request money using Amazon Pay UPI?

Go to Request Money on Amazon.in app (Android only) and choose either of the following methods to request money from a sender:

  1. Request from UPI ID: Enter the UPI ID of the sender.
  2. Request from a contact: You can select the contact of the sender from your phone contacts.
    • If the selected contact has Amazon Pay UPI ID or is a saved UPI ID on your Amazon.in app (Android only), it will populate the UPI ID of the sender. Else, it will prompt you to enter the UPI ID of the sender to request money.

Follow the on-screen instructions to request money from the sender. You can also write a comment for the transaction by tapping What is this for? Once the request is successfully sent to the sender, you can see a request ID on the screen.

Note:

  • You can Request Money only through the latest version of Amazon.in app on Android devices.
  • If you wish to request money using the Request from a contact option, you need to allow Amazon to access your phone contacts to select a contact and request for money through Amazon Pay UPI.

Where do I check my Amazon Pay UPI ID transactions?

All Amazon Pay UPI ID transactions can be tracked from the Amazon Pay UPI section on the View Statement page.

More Questions

What is UPI?

Unified Payment Interface (UPI) is a payment platform developed by the National Payments Corporation of India (NPCI), an RBI regulated entity. It allows you to make instant online payments between bank and accounts of any two parties by using a valid UPI ID, a virtual payment address linked to your bank account.

What is a UPI ID and a UPI PIN?

A UPI PIN is a four or six digit pass code you create/set while registering for UPI and can be used for authenticating your UPI transactions. Once you have registered for UPI, you will get a UPI ID, a virtual payment address linked to your bank account. You will require your UPI ID and UPI PIN to make any UPI transactions.

Note: Your bank will validate the UPI PIN you enter for authenticating your UPI transactions.

Why aren't my bank account details being found while setting up Amazon Pay UPI?

The mobile number linked to your bank account may not be the same mobile number that is in use in the phone you use to set up Amazon Pay UPI. If it is not the same, the UPI platform will not be able to fetch your bank account details.

I already have a UPI ID created using another app linked to my bank account. Can I still set up Amazon Pay UPI ID with the same bank account?

Yes, you can set up Amazon Pay UPI ID and link it to the same bank account. You can have multiple UPI IDs linked to the same bank account.

My Amazon Pay UPI payment failed on my Amazon order, how do I proceed?

You will receive an option to retry your payment on your order with a different payment method. If you'd like to use Amazon Pay UPI again, place a new order.

I've changed my mobile number in my phone. Do I need to set up Amazon Pay UPI again?

The mobile number in use in your phone should be same as the mobile number given during setting up Amazon Pay UPI. If the mobile number has changed, set up Amazon Pay UPI again through the Amazon.in app (Android only). You will get a new Amazon Pay UPI ID and the old UPI ID will become invalid.

How do I change my bank account linked to my Amazon Pay UPI ID?

Go to Manage Bank Accounts on Amazon.in app (Android only) and select your UPI Bank Account. Tap Change Account and follow the on-screen instructions to change the bank account linked to your Amazon Pay UPI ID.

Can Amazon Pay balance be used along with Amazon Pay UPI ID?

Yes, you can use Amazon Pay balance along with Amazon Pay UPI ID.

The UPI ID I entered or the saved UPI ID on my Amazon.in app (Android only) is no longer valid. How do I send/request money?

If the UPI ID you entered or selected is no longer valid, it will prompt you to manually enter a new UPI ID of the recipient/sender to send/request money.

How do I share transaction details with the recipient after sending money?

You can share transaction details by tapping Share Transaction on the Thank You page post successfully sending money to the recipient.

How do I deregister my Amazon Pay UPI ID?

Go to Manage Bank Accounts on Amazon.in app (Android only) and select your UPI Bank Account. Tap Deregister to deregister your Amazon Pay UPI ID.

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