Frequently Asked Questions about Unified Payment Interface (UPI)
You can set up Amazon Pay UPI to make UPI transactions by registering for UPI through the Amazon.in app (Android only). UPI services on Amazon.in app (Android only) are provided in association with Axis Bank Limited.
Pay with Amazon Pay UPI ID on Amazon.in app (Android only):
Pay with Amazon Pay UPI ID on third party apps/websites:
Enter and validate your Amazon Pay UPI ID on the third party app/website.
Once it is validated, open the Payment Request notification that you'll receive from your Amazon.in app. You can also go to Amazon Pay dashboard on your Amazon.in app and tap You have pending actions to view the request.
Review the request, tap Pay Now and enter your UPI PIN to complete the payment.
Once the payment is complete, you can see the Transaction Successful message on your Amazon.in app.
You can pay with a UPI ID created through other UPI apps on Amazon.in app/browser.
Note: The payment needs to be completed within 10 minutes to successfully place the order.
Refunds for UPI transactions will be issued directly to the UPI linked bank account. The refund timeline is 2-4 business days. Refunds are subject to Amazon's refund policies available at Amazon.in Refund Policy.
Go to Send Money on Amazon.in app (Android only) and choose either of the following methods to send money to a recipient:
Follow the on-screen instructions to send money to the recipient. You can also write a comment for the transaction by tapping What is this for?
Go to Request Money on Amazon.in app (Android only) and choose either of the following methods to request money from a sender:
Follow the on-screen instructions to request money from the sender. You can also write a comment for the transaction by tapping What is this for? Once the request is successfully sent to the sender, you can see a request ID on the screen.
All Amazon Pay UPI ID transactions can be tracked from the Amazon Pay UPI section on the View Statement page.
What is UPI?
Unified Payment Interface (UPI) is a payment platform developed by the National Payments Corporation of India (NPCI), an RBI regulated entity. It allows you to make instant online payments between bank and accounts of any two parties by using a valid UPI ID, a virtual payment address linked to your bank account.
What is a UPI ID and a UPI PIN?
A UPI PIN is a four or six digit pass code you create/set while registering for UPI and can be used for authenticating your UPI transactions. Once you have registered for UPI, you will get a UPI ID, a virtual payment address linked to your bank account. You will require your UPI ID and UPI PIN to make any UPI transactions.
Note: Your bank will validate the UPI PIN you enter for authenticating your UPI transactions.
Why aren't my bank account details being found while setting up Amazon Pay UPI?
The mobile number linked to your bank account may not be the same mobile number that is in use in the phone you use to set up Amazon Pay UPI. If it is not the same, the UPI platform will not be able to fetch your bank account details.
I already have a UPI ID created using another app linked to my bank account. Can I still set up Amazon Pay UPI ID with the same bank account?
Yes, you can set up Amazon Pay UPI ID and link it to the same bank account. You can have multiple UPI IDs linked to the same bank account.
My Amazon Pay UPI payment failed on my Amazon order, how do I proceed?
You will receive an option to retry your payment on your order with a different payment method. If you'd like to use Amazon Pay UPI again, place a new order.
I've changed my mobile number in my phone. Do I need to set up Amazon Pay UPI again?
The mobile number in use in your phone should be same as the mobile number given during setting up Amazon Pay UPI. If the mobile number has changed, set up Amazon Pay UPI again through the Amazon.in app (Android only). You will get a new Amazon Pay UPI ID and the old UPI ID will become invalid.
How do I change my bank account linked to my Amazon Pay UPI ID?
Go to Manage Bank Accounts on Amazon.in app (Android only) and select your UPI Bank Account. Tap Change Account and follow the on-screen instructions to change the bank account linked to your Amazon Pay UPI ID.
Can Amazon Pay balance be used along with Amazon Pay UPI ID?
Yes, you can use Amazon Pay balance along with Amazon Pay UPI ID.
The UPI ID I entered or the saved UPI ID on my Amazon.in app (Android only) is no longer valid. How do I send/request money?
If the UPI ID you entered or selected is no longer valid, it will prompt you to manually enter a new UPI ID of the recipient/sender to send/request money.
How do I share transaction details with the recipient after sending money?
You can share transaction details by tapping Share Transaction on the Thank You page post successfully sending money to the recipient.
How do I deregister my Amazon Pay UPI ID?
Go to Manage Bank Accounts on Amazon.in app (Android only) and select your UPI Bank Account. Tap Deregister to deregister your Amazon Pay UPI ID.
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