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A deceptively simple idea of "Empathy" becomes clearer and helps the reader to understand the nuts and bolts of how to imbibe the practice of empathy. Empathy is central to satisfactory interpersonal relations, therapy, coaching, and all kinds of relationships in which two persons help one another to develop. It is also a central feature of customer relationships and product development. The book helped me to further explore the concept and practice empathy and introduced me to diaphragmatic breathing, how to use it when having difficult conversations, Ford Motor's way of helping male engineers to develop empathy for better product development, etc. I would like to especially mention Daniel Goleman's first article 'What is Empathy', that helped me to clearly distinguish between two kinds of empathy and their utility in managing and developing relationships.
This book brings together articles (mostly published during 2015) from HBR ( Harvard Business Review) to touch various aspects of empathy. It is short, concise and gives reader an introduction to the topic, including its limitations. The book starts with definition of empathy and then describes importance in meeting, listening skills to how Facebook uses empathy to. It brings out interesting research results on this topic and summarizes excellently. Few chapters, like the one on meeting, fall short of adding anything significant. The book is well edited and has best printing and paper quality. Buy this book if you are looking for an introduction on this topic quickly (it’s a couple of hours read). You get reasonable depth very quickly and that is the value this book adds. If you like to research on internet and get into details you should refer more detailed book on this topic.