Top positive review
A Very good collection of articles from HBR
Reviewed in India on 30 May 2020
A deceptively simple idea of "Empathy" becomes clearer and helps the reader to understand the nuts and bolts of how to imbibe the practice of empathy. Empathy is central to satisfactory interpersonal relations, therapy, coaching, and all kinds of relationships in which two persons help one another to develop. It is also a central feature of customer relationships and product development. The book helped me to further explore the concept and practice empathy and introduced me to diaphragmatic breathing, how to use it when having difficult conversations, Ford Motor's way of helping male engineers to develop empathy for better product development, etc. I would like to especially mention Daniel Goleman's first article 'What is Empathy', that helped me to clearly distinguish between two kinds of empathy and their utility in managing and developing relationships.
I recommend this short book wholeheartedly.