To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
The bag was slightly dented because it was not packaged properly. It was in the hidesign cloth bag and so was very slightly dented. The bag was exactly as described and if excellent quality as are all hidesign bags.