Top critical review
Amazon's customer service
Reviewed in India on 8 August 2019
I am Amazon's customer since 2011 and regularly purchasing items since then. By mistake I ordered XL size diapers instead of XXL. The customer service is not helping me out with return/replacement of the item. They are just repeating that this item is not returnable/replaceble and representative was behaving just like chatbot.I do not think they have any concept like customer loyalty. They just treat their customers Like they are nothing for them And ready to loose their loyal customer for one item.