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It should be read by everyone. They are basic things but sometimes we just forget. According to me all are crucial conversations and sometimes you need that help to mold it, so it can be fulling expressed and heard too.
One of the best books on personal development related to improving interpersonal skills. This book teaches how to handle that critical one to one communication that has the potential to sabotage one's relationship if not handled carefully. How unbeknownst to us our own heart betrays us when we get caught up in heat of argument and subconsciously plans, hatches up plan to defeat our intentions this book explains it all. Book offers principles, know how & practices to develop self-awareness during those critical moment when conversation can spiral out of control from innocent to crucial to disastrous. Book is guided by serious research of tools offered. Examples provided to illustrate are to the point & extremely persuasive. One can have immediate impact on one's life if one becomes aware of basic principles presented even one is not in possession of skills required or yet to acquire the skills to practice those principles.
Authors have given a different perspective to what dialect can provide, they have given a different meaning to the conversations, how it should be done and how to convert any conversation into a crucial one. Love the way of including idioms and phrases to almost every paragraph, a new way to change yourself! Go give it a try, ots worth you!